Why does it have to be so complicated?

Okay so tried my first payout with itch.io and sent it to Payoneer. 

• Payoneer didn't have the right bank account so I called and had them change it.
• Payout sat in their system for 4 days.
• They finally said they couldn't process it and are sending it back to itch.io.
• Sent support ticket to itch.io and no luck. 
• It's been five days with no response from itch.io on where the money is?

Fellow itch.io devs, has anyone else had these issues? Really trying not to be the canterous old man here.