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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

6,945 topics · Next page · Previous page · First page
Topic
Last post
Edit : Issue appears to be resolved since latest configuration update: https://itch.io/post/8930145 We’ve noticed a si...
started by leafo 43 days ago Last page
34 replies
2,404 views
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
2,370 views
I bought a bundle. However, I want to return it after taking a closer look at it. Is there a way to get my money back?
started by mycupbloody 7 days ago
2 replies
68 views
Ideaa
por que no ponen que las descargas de windows sean gratis por que hay personas que no lo pueden pagar y jugar
started by ulicesemmanuelmaidana 16 days ago
2 replies
76 views
My Itch.io account has seemingly been stolen, and linked to another account, which I have not authorized. The username o...
started by Deleted Account 7 days ago
2 replies
60 views
So two of my games "Cricket3d" and "JumpQuest" are not visible by searching. Even when I am searching for the creator it...
started by sahagames 7 days ago
1 reply
56 views
Hello all! I am a fairly new game developer and am using the RPG Maker MZ. I am trying to create treasure events to be g...
started by LordRahl37 8 days ago
26 views
No replies yet
Я хотел сделать обновление и тут функции загрузки пропадают
started by Black rocket team 33 days ago
2 replies
57 views
Hiya, I’m KirbyKing, I was wondering if two people could share one itch.io account (for instance, two devs share one a...
started by KirbyKing 9 days ago
1 reply
54 views
Hey everyone, I'm having an issue where someone is reselling my game. This is my game: https://livegameyouplay.itch.io/p...
started by LiveGameYouPlay 11 days ago
8 replies
141 views
"Due to 2015 VAT MOSS regulations for EU this seller requires evidence of buyer location for purchases." clicking link s...
started by FarAwayTrains 9 days ago
18 views
No replies yet
I released my game almost a week ago. It's public, no cost at all, has image, etc. I realize that a lot of games release...
started by EponymousKay 10 days ago
2 replies
72 views
I'm sure many other have had customers reporting this error: Stripe doesn't currently support application fees for platf...
started by Emanoel Melo 10 days ago
2 replies
62 views
The adult tab has a game called Goodbye Eternity (that's its original name). I know this game, so I write Goodbye Eterni...
started by yuelongACG 9 days ago
1 reply
39 views
Hello! Sorry if I bother, but my game ( Every Thought Flies ) still isn't indexed after 11 days (it's a free game). I re...
started by Tailusei 10 days ago
2 replies
52 views
till now i have uploaded three project Rouge horn unleased , The voice , Shell shock . but still they are not indexed.
started by Harshit mourya 10 days ago
1 reply
43 views
I have uploaded the game a week ago but it is not indexed. Can you please look into it. Thank you Nezumi by Prince0p7, G...
started by Prince0p7 10 days ago
1 reply
48 views
Every time i put my file into the game it says this: There was a problem completing your upload. RangeError: Failed to c...
started by Aiden 10 days ago
5 replies
72 views
hola soy nuevo en itch.io y estoy tratando de hacer el W-8BEN pero me salta esto: Please review the certification statem...
started by EWolfUY 11 days ago
24 views
No replies yet
Hello, I have connected my game to my patreon because I wanted to give all my patrons access to the premium version on i...
started by Bunis 54 days ago
5 replies
347 views
My friend was buying me a gift for christmas and made a typo on the email that they were going to send it to. Is there a...
started by necrooobang 13 days ago
3 replies
74 views
Hello i am kinda new here and i am not very knowledgeable about it's system. I don't have my main device with me right k...
started by LouminousStars 11 days ago
2 replies
62 views