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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

10,021 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
998 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 63 days ago
1,464 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,480 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,580 views
Hi, I have seen old games showing up on new & popular list, I am curious to how does it works? Did making a dev post all...
started by nomore00 Dec 16, 2023
2 replies
304 views
hi i get this message during installation . any suggestions?
started by andersmardh@hotmail.com Dec 16, 2023
95 views
No replies yet
look this platform has turned into a giant wall of visual novels pumped out and spreading like wildfire and is TRULY HAR...
started by Deleted Account Dec 15, 2023
1 reply
491 views
Assume I make a cool game and would like to teach others how to make that with a course of my own, whether on some site...
started by BaRanchik_7 Dec 15, 2023
3 replies
274 views
So basically I created my account and released my game two days ago, but right now the only people who can play it are p...
started by SparklyItch Dec 12, 2023
7 replies
1,911 views
I'm trying to set up a new page with a P5JS game. I made a zip file which has an index.html in the root, (<1 MB, all pat...
started by Joon Dec 14, 2023
1 reply
380 views
I just went into my creator profile to edit the theme, but whenever I click the "edit theme" button, nothing shows up. I...
started by Prof. Patonildo Dec 14, 2023
5 replies
462 views
Default font for jam page is Lato which doesn't support cyrillic characters. So if page contains cyrillic characters bro...
started by Frontend Pashtet Dec 14, 2023
322 views
No replies yet
Hello, I recently completed a game and had the idea to add a "donation goal", where if X amount of donations are made, t...
started by Saffrona Dec 13, 2023
3 replies
743 views
I'm not a dev myself, I just want to find out if it's difficult for a dev to find ratings of their games, and if it's ju...
started by sicave Dec 13, 2023
4 replies
309 views
I have read the docs at https://itch.io/docs/creators/getting-indexed and I believe I should look for help here. My game...
started by PiGaMa Dec 11, 2023
4 replies
332 views
QuestionTranslations
Hi there! I am enjoying a lot of games here, and i want to translate some of them and show in my youtube channel, but th...
started by MateusBiz Dec 12, 2023
136 views
No replies yet
Hey guys, just got a quick question. I have a website which I want to have html5 games on, currently i have none since i...
started by DH1234567 Dec 11, 2023
5 replies
1,069 views
On the Itch app, I have deleted 3 different collections but they are all still their and all have the JSON-RPC error...
started by Train_guy6 Dec 12, 2023
2 replies
438 views
Hello folks I have developed a game with Godot and noticed that the game is extremely laggy at the beginning (stands sti...
started by YOUPOLY Dec 11, 2023
188 views
No replies yet
Questionversion
Hello, I purchased CONTENT MANAGER, I followed the download instruction but I get the lite version working. Could you he...
started by Sergio1962 Dec 09, 2023
2 replies
201 views
That's actually two problems: Your backend routing doesn't canonicalize `//`, so `//games` isn't canonicalized to and re...
started by Arden Wade Dec 09, 2023
154 views
No replies yet
Hello, I'm new Unity user and developing a game for a client, and they've requested a screenshot function. However, I've...
started by HolyJosh Dec 09, 2023
135 views
No replies yet
I have a Godot application where I want to use itch.io identity for authentication. This is my code for retrieval of the...
started by Praytic Dec 09, 2023
229 views
No replies yet
Im trying to download the simrealist bills mod (i already have it i just need to update it) but there is literally no do...
started by MarsMcNugget Dec 08, 2023
2 replies
551 views