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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
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  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

7,381 topics · Next page · Previous page · First page
Topic
Last post
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
2,738 views
Hey ya'll! As the title says, is it possible to make a publicly accessible devlog here on itch without setting the proje...
started by CGStephanN Dec 03, 2023
4 replies
263 views
Hello, I've done all the things following the guidelines. Even installed butler via itchapp and uploaded my game files...
started by crowsonn Nov 28, 2023
3 replies
175 views
Why is there no View creator page → text on some profiles?
started by zambakgames Dec 05, 2023
1 reply
135 views
Is there any fee to become a member?
started by zambakgames Dec 05, 2023
66 views
No replies yet
how can i see other ppl COLLECTIONS ?
started by ASKRZ Dec 04, 2023
2 replies
195 views
Hi, A couple of days ago I accidentally deleted a wrong game project page. Is it possible to get the page/ game / both b...
started by Poulies Dec 04, 2023
1 reply
184 views
I exported a Godot project as Web and compressed the result to be submitted to itch.io. But now when it's in itch.io and...
started by Luminocents Dec 04, 2023
101 views
No replies yet
Chers membres de la communauté Itch.io, Je suis [Nicolas] et je me lance dans la création d’un jeu captivant nommé...
started by Zlormack Dec 03, 2023
98 views
No replies yet
I have a webgame and there are quit alot of people reading my devlog posts, but no one is actually going to my game page...
started by Joinbu Dec 03, 2023
1 reply
101 views
I have another account "EEEEEEEEEEEEEEEEEEEEEEEEEE". but I can't log in "EEEEEEEEEEEEEEEEEEEEEEEEEE". I have clicked on...
started by cdskkk Dec 02, 2023
4 replies
178 views
QuestionRuffle
Any chance itch.io is going to support Ruffle to load Flash games (.SWF) directly on the itch.io page (without using a F...
started by Framais Dec 02, 2023
87 views
No replies yet
hello i already report to support about the banned from community posting i want to know why i got banned from community...
started by Vens Dec 02, 2023
3 replies
131 views
I've been making demo for more than half a year now. I've launched Steampage. This game is a bit experimental (I know it...
started by The_Funky_Forest Nov 30, 2023
7 replies
374 views
As a free and open source game development cult I'd really rather not use YouTube or Vimeo, and would prefer to host on...
started by LucKey Productions Nov 29, 2023
8 replies
240 views
QuestionSlow Website
Hey, so why is the site loading so slow, every other website is loading just fine. I have a fast internet, tried differe...
started by MrSaitamaX Dec 01, 2023
46 views
No replies yet
Hi all. So I got a little (probably over)excited recently and got me tons of Asset packs with a myriad of assets, animat...
started by EvilT76 Dec 01, 2023
60 views
No replies yet
Hello! I've been trying out games from various game jams without issue tonight and then all of a sudden I am getting thi...
started by TheLetterTen Nov 28, 2023
9 replies
859 views
Does this mean that someone downloaded the game's source code? I don't think this is linked to people playing the game...
started by AwesomepantsGames Nov 30, 2023
3 replies
132 views
I wanted to add this according to https://itch.io/t/276900/creating-a-custom-favicon But after I upload a square image (...
started by Wasted Audio Nov 30, 2023
2 replies
175 views
Heya, I'm soon to be releasing my game on steam and would like to give all of the people who have purchased it on itch a...
started by RAJACORP Nov 30, 2023
121 views
No replies yet