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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

7,381 topics · Next page · Previous page · First page
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Last post
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
2,740 views
Hey Last Hope for Life, is that game gone from the shop? did you or the dev remove the game? I have to see if it's still...
started by Mausakrobat28 Nov 14, 2023
84 views
No replies yet
Hi, I've uploaded my first project a few days ago (~3 days), yet it's not indexed. i've read the DOCS a few times and i'...
started by TheMeskimoze Oct 27, 2023
5 replies
251 views
as in the title. i fulfilled all the conditions -in the docs, but i wonder why i still can't see my project when i searc...
started by Arda Yn Oct 31, 2023
5 replies
379 views
i have a disticnt memory of a page on the website with all the bundles i've purchased but now i can't find it. assuming...
started by jackiscool231 Nov 13, 2023
3 replies
181 views
Alright so I tried to re install this game called futaken valley (I usually delete games and re install them) but it say...
started by RedSun0verParadise334 Sep 15, 2023 Last page
50 replies
30,490 views
How to set up in the best way Title, Project URL, Short description or tagline, Tags, Custom noun ? I would like to poin...
started by Paolo Fassin Nov 13, 2023
3 replies
410 views
Hello, I don't know why my games don't appear in search. I have created three games, but none of them show up when I sea...
started by Campfire Tales Studio Nov 12, 2023
3 replies
339 views
Hi I released my game about 4 days ago and it is still not showing up searching for its tags or if I type in the name di...
started by Coomer Games Oct 19, 2023
2 replies
175 views
Since Itch support hasn't replied in a solid week despite reporting the game, I'm reaching out here. Confirmation ID: R-...
started by recentteen14 Nov 12, 2023
1 reply
190 views
Hello We already asked the question a long time ago here , but did not had any answer, so let's try again :) ORX engine...
started by Fully Bugged Nov 12, 2023
68 views
No replies yet
Is it possible to make a bundle of 2 games, but only have them at a bundle price, and NOT on sale individually? My bundl...
started by AcroGames Oct 22, 2023
3 replies
247 views
Hi! I received an email saying my asset pack was published on itch.io on 8 Nov, the page is up and public, but it's stil...
started by Goomba Perron :) Nov 11, 2023
2 replies
137 views
Hello. I'd like to know if is possible to discourage the download of game from a browser, in favour of itch app. This qu...
started by sante76 Nov 09, 2023
6 replies
212 views
Pre-text/definition: Internationalization is the process of designing a software application so that it can be adapted t...
started by Developr_dale Nov 10, 2023
5 replies
190 views
My page says it's quarantined I cannot understand why this is happening. There is no malicious file in it. I am afraid o...
started by devbaris Nov 09, 2023
6 replies
426 views
Any idea what's going on with this? Here is the game in question: https://loressa.itch.io/delve When played in the brows...
started by Loressa Nov 06, 2023
1 reply
104 views
I have checked the project guidelines, and from what I've read, I'm assuming that creating a new project page for a comp...
started by Luke Tarlowe Nov 08, 2023
4 replies
341 views
Hi, Up until recently I have been using the direct-to-you payment mode. In this mode, EU residents pay my asked for pric...
started by RAJACORP Nov 08, 2023
4 replies
331 views
I'm not sure what's happening, but it seems like the website in general isn't working properly? Images dont load in prop...
started by Dasnotverycashmoneyofyou Nov 09, 2023
90 views
No replies yet
I just started using itch.io and was wondering how I could create a shortcut with the games icon onto my home screen. (i...
started by SpartonHawk Nov 09, 2023
78 views
No replies yet