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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

7,383 topics · Next page · Previous page · First page
Topic
Last post
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
2,742 views
Hey itch support , I had uploaded the game 2 months prior but still the game doesn't show up when searched. I have check...
started by Naadish Oct 21, 2023
2 replies
184 views
Itch seems to be having some kind of bug with payments currently. I have recently in the span of just a couple of days (...
started by VEXED Oct 16, 2023
5 replies
807 views
I just submitted a game for a gamejam and I want to have a downloadable executable alternative to the HTML embed so that...
started by Paige-K-afk Oct 20, 2023
4 replies
185 views
Hello, I'm the developer of "Lewd Falls". My game was uploaded here without my permission, I've made a ticket yesterday...
started by Nyopan Oct 20, 2023
5 replies
2,555 views
I'd like to save or subscribe to other user's list e.g.: https://itch.io/c/945922/played what i would imagine is similar...
started by Yongmin Park Oct 20, 2023
3 replies
338 views
Hi! I created my own game for my EPQ. I used two game assets from the same creator but I cant find them anymore. I was h...
started by VWM01 Oct 20, 2023
1 reply
172 views
Heya, I have an issue with listing a sale for a bundle and before I commit to launching a sale I would like some clarifi...
started by Kay Lousberg Aug 28, 2023
6 replies
514 views
Does anyone know how to fix this problem or if it is possible to play in the browser with a flash player plugin?
started by BlackHunterDx Oct 20, 2023
101 views
No replies yet
I would like to hold an event to give away wallpaper for people who rated my game as a thank you in a specific time fram...
started by ThirtySevenGaming Oct 20, 2023
84 views
No replies yet
What an awesome game. But - the graphics are very grainy for me - ive tried all different settings. I have a AMD ryzen...
started by leerol1 Oct 20, 2023
2 replies
123 views
hi, is there any way to save the progress (reciepes + rank) in backpack battles on the macbook? i am not able to play th...
started by Nougatbit030 Oct 19, 2023
2 replies
330 views
I published a game last week but I notice that I can't find it, even when searching its exact title, in Itch.io. I also...
started by rut1122 Oct 19, 2023
1 reply
100 views
Hello, we have a game for sell on itch.io, and we would like to be able to track on our own developer account, which par...
started by Kratong Games Oct 19, 2023
126 views
No replies yet
Hello and hope someone can help me. I make adult games. About a week ago I checked my payout tab and seen... "You can no...
started by Ecchi Games Sep 21, 2023
18 replies
943 views
I'm all set to release my paid Oregon Trail / Mad Max game (Apocalypse Run!) next week, and I'm thinking of releasing a...
started by Neurowocky Oct 14, 2023
12 replies
358 views
The only options I have are "Draft" and "Restricted"! I have no option to make the game that I uploaded public. The "Pub...
started by Moltres Rider Oct 16, 2023
2 replies
375 views
I need to know if a player goes to fullscreen mode or back in my HTML5 game. For an example: document.addEventListener("...
started by titanplayers Oct 16, 2023
61 views
No replies yet
here is the game: <a href=" We" class="redactor-linkify-object">https://xcndckdslvks.itch.io/we-become-what-we-behold-tu...
started by x,cndckdslvks Oct 16, 2023
96 views
No replies yet
here is the game: https://xcndckdslvks.itch.io/we-become-what-we-behold-turkish I imported a translation of We Become Wh...
started by x,cndckdslvks Oct 16, 2023
103 views
No replies yet
I translate We become what we behold but instead of a translated game it shows me a black screen with a paused screen fu...
started by x,cndckdslvks Oct 16, 2023
96 views
No replies yet