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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,980 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
960 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 52 days ago
1,354 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,216 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,499 views
I uploaded the start of my GB Studio game to get some early feedback but the game won't run on the game's page. It shows...
started by Squidz2015 May 06, 2023
346 views
No replies yet
I uploaded a Unity game built for the WebGL platform, and configured it in ITCH as Full Screen. When I run it on IOS (iP...
started by martinfsmith May 06, 2023
468 views
No replies yet
I've heard from a few developers that there is a policy change that potentially makes adult indie games unfeasible on it...
started by HH Richards Apr 25, 2023 Last page
105 replies
21,144 views
Hello itch.io dwellers! Made an itch.io page for uploading my University Projects (and hopefully future indie games, I s...
started by AstrixZ May 05, 2023
4 replies
411 views
Hi! Looking for some clarity when I read : The Collected by itch.io model only supports accepting USD. Does this mean pa...
started by RandomRagTags May 06, 2023
4 replies
363 views
i have no clue how to get iron for the map can anyone hel me
started by HOSHI_7 May 06, 2023
1 reply
240 views
Sorry if this has been written about before, but I have been unable to find it in this forum with the search terms I've...
started by poison.ivy.maze May 05, 2023
181 views
No replies yet
In short, I have a page set up for a work-in-progress game of mine, and I want to allow limited access to that page. To...
started by Ian Eborn May 05, 2023
3 replies
3,312 views
Hey i made a game and published yesterday but when others were trying to downoad it, it was saying that the page is quar...
started by Sai Madhav Jun 24, 2023
96 views
No replies yet
All the images on the website and app won't load... I'm using google chrome but tried other browsers and it's the same...
started by goodgalaxy Apr 24, 2023
5 replies
1,707 views
I got an issue with the color selector in the theme editing tab : I can't get to choose dark colors. Do anyone know how...
started by Nac Apr 30, 2023
2 replies
620 views
QuestionIndexing
Hi, I published my assets 3 months ago, but they aren't indexed. Can someone help me with what I'm doing wrong? https...
started by NotMatter May 04, 2023
2 replies
287 views
QuestionYuuto
can you please un suspended yuuto he didn't steal anyones content he put in it saying he doesn't own it he put the origi...
started by escapedfred57 Apr 28, 2023
5 replies
420 views
Hello, is there anyway on the hosts' end to get a collective list of those who voted/rated submissions for game jams wit...
started by NoSanQ Apr 04, 2023
5 replies
1,093 views
Hello! I'm still a newbie on itch.io and I have a little issue. Crimson Hope is published recently but when I search it...
started by Ramose Tsimbina May 03, 2023
2 replies
279 views
QuestionIndexing?
Hello, I published my game 64 days ago and was wondering what the status is in regards to becoming indexed. It is my fir...
started by Komodor May 03, 2023
2 replies
259 views
To address a few problems, I want to fork a github project and then submit a pull request. The issue I'm having is that...
started by Veera Jun 24, 2023
133 views
No replies yet
Hello all, I recently added a web build of the Creature Collection video game to my page. The thing is, though, even tho...
started by Danielle's Games May 02, 2023
203 views
No replies yet
Not ready to publish but I’d like to check if and how the trailer will appear and work when it is published. Is this p...
started by martinfsmith Apr 29, 2023
4 replies
456 views