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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,976 topics · Next page · Previous page · First page
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Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
952 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 50 days ago
1,335 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,173 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,489 views
I've found a bug in Chapter 4 of Fate and Life the Mystery of Vaulinhaun, where I can't progress. Having just spent $...
started by Spartacus69 Feb 21, 2023
3 replies
311 views
I am a new developer creating a horror game. Actually I want to sell it for 2.99$ and my home currency is INR. I selecte...
started by PixalStar Feb 21, 2023
3 replies
386 views
started by Suspended Account Jan 28, 2023
8 replies
453 views
hi i have a stream deck and i have Farming Simulator 22 installed and want to play Upper Mississippi River valley Map an...
started by JohnDeere_Simulation's Feb 19, 2023
3 replies
460 views
Heya, for a few days now, we're getting spam comments under our game Third Crisis. Here's a screenshot of what the comme...
started by Anduo Games Dec 22, 2022
24 replies
3,731 views
started by Suspended Account Feb 17, 2023
2 replies
269 views
Hello! 3 days ago I published my new game, Evelyn's Adventure: https://capky-games.itch.io/evelyns-adventure And as of t...
started by Capky Games Feb 04, 2023
17 replies
692 views
Hello! I have some thoughts on some ways that Itch's browsing features could be improved to make it easier to find game...
started by Matt J Hart Feb 16, 2023
220 views
No replies yet
This is my new project and I know new projects have to be approved within a day. However, I published an asset pack on F...
started by stunning_cyan Feb 16, 2023
1 reply
206 views
QuestionUX designer
hello I’m new here and new to game jams, how can I start to support and contribute as a UX designer? thanks in advance...
started by Deleted Account Feb 16, 2023
2 replies
229 views
My game Slime Catcher has yet to be indexed I have been patiently waiting for more than 2 weeks. I just was curious wher...
started by Jeremywalker7443 Feb 15, 2023
1 reply
331 views
Hello, I am primarily a retroconsole developer. My page is set up so that most games are hidden, and everything is place...
started by Pineberry Fox Feb 15, 2023
313 views
No replies yet
When publishing a game with donate option: If suggested donation < 1 then: message says no can do. if suggested donation...
started by FearCode Feb 15, 2023
2 replies
811 views
Hello, a bit curious how does one give a rating to game when viewing from mobile view? I can't seem to find the rate but...
started by eladnar Feb 15, 2023
216 views
No replies yet
On February 2nd we changed our game's status from "In Development" to "Released" and issued a Major Update devlog. Our g...
started by HeartCoreDev Feb 08, 2023
3 replies
594 views
I put wrong info and want it to be deleted. I searched for a button or something to delete it, but there isn't one. Am I...
started by AloneAlexandros Feb 15, 2023
163 views
No replies yet
I have accidentally linked my purchase to an incorrect account and I would like to unlink it, from what I have found on...
started by mrstealyourcat Feb 14, 2023
1 reply
216 views
Hello. I published my first game onto my account a few months ago, but now whenever I try to find it by searching for it...
started by Roger Paris Feb 12, 2023
2 replies
380 views
Hello, what is the intended way for game developer to test downloading their own paid game? It feels weird having to pay...
started by eladnar Feb 14, 2023
3 replies
268 views
I purchased a product (software addon of sorts) that doesn't work and the creator is not interested in offering support...
started by Dr. Buni Feb 14, 2023
1 reply
321 views