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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,980 topics · Next page · Previous page · First page
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Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
959 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 51 days ago
1,354 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,208 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,498 views
Hello, I posted a message in the "Release Announcements" forum around midnight, and I still don't see it ! Is this suppo...
started by FoxBandyKoot Feb 14, 2023
2 replies
335 views
Hi, I have developed single-player webrowser game (link: https://historygame.net/index_en.php) It's not MMO, just single...
started by Gener_Al Feb 13, 2023
2 replies
242 views
For some reason, every download I make on this website is met with that error message, tried disabling my anti-virus, di...
started by Stinky_DK Feb 14, 2023
1 reply
248 views
I have basically never used the site to try and navigate to find or discover new games. About the only time I have used...
started by EricDMMiller Jan 25, 2023
2 replies
536 views
Hi all, I love that there are so many PSX-inspired games these days, but it'd be nice if I could filter and see the ones...
started by alcoer Feb 09, 2023
5 replies
499 views
I personally do not have any games that have a donation prompt and all the games I have are free, but I'm wondering if h...
started by polish_octopus Feb 12, 2023
2 replies
474 views
Hello, I just published a project, Crypt of Aurthura, and I've notice it is not showing up when I search my username or...
started by artistblock Jan 12, 2023
7 replies
2,000 views
My game was originally uploaded as a webGL build, which I prefer for now, but someone request a downloadable build. Prob...
started by NonEuclideanOtter Feb 12, 2023
262 views
No replies yet
Hi, im trying to upload a game called "Kieko" on itch io but the packaging just isnt working, whatever i do, also no tut...
started by Deleted Account Feb 10, 2023
13 replies
544 views
I have been trying to open a game on my MacBook for around a whole hour now, but no matter what I've tried, the game kee...
started by star Feb 11, 2023
2 replies
357 views
This is very confusing to me, this is the information for my game folder when it is unzipped. All i do is turn it into a...
started by WormsBestie Feb 10, 2023
142 views
No replies yet
Hello! I am trying to make my game playable in web browser, but it says there are too many files in the zip folder. My g...
started by WormsBestie Feb 10, 2023
164 views
No replies yet
If I bought a bundle and in the future, the content creator added more items to the bundle, will I have access to the ne...
started by Shepherd Games Feb 10, 2023
2 replies
297 views
Just deleted a community topic post on my game that had the first compliment I ever got on it from someone, is there a w...
started by WormsBestie Feb 10, 2023
158 views
No replies yet
However it has not shown up on the Jam page. Is there a similar waiting period for Jams as with the first game upload? h...
started by SquireWaldo Jan 23, 2023
21 replies
640 views
Hi, I need some help. I'm hosting a Game Jam on itch https://itch.io/jam/scratch-game-jam-01 . But why can't I see it in...
started by cocrea Feb 09, 2023
2 replies
613 views
Hi Itch.io, Kindly advise why my game is still not indexed on search? I've been told it's because a moderation team need...
started by Coochie Gang Games Feb 08, 2023
3 replies
442 views
Hello! I've got a problem, which I think(?) might be on Itch side. I have my game available in WebGL - when I want to us...
started by Rebel Egg Games Feb 03, 2023
2 replies
829 views
Is there a process to formally report an itch creator? I am following an account that has been reposting/selling freewar...
started by TurdBoomerang Feb 03, 2023
5 replies
662 views