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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

7,381 topics · Next page · Previous page · First page
Topic
Last post
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
2,738 views
I have been trying to open a game on my MacBook for around a whole hour now, but no matter what I've tried, the game kee...
started by star Feb 11, 2023
2 replies
166 views
This is very confusing to me, this is the information for my game folder when it is unzipped. All i do is turn it into a...
started by WormsBestie Feb 10, 2023
84 views
No replies yet
Hello! I am trying to make my game playable in web browser, but it says there are too many files in the zip folder. My g...
started by WormsBestie Feb 10, 2023
94 views
No replies yet
If I bought a bundle and in the future, the content creator added more items to the bundle, will I have access to the ne...
started by Shepherd Games Feb 10, 2023
2 replies
181 views
Just deleted a community topic post on my game that had the first compliment I ever got on it from someone, is there a w...
started by WormsBestie Feb 10, 2023
99 views
No replies yet
However it has not shown up on the Jam page. Is there a similar waiting period for Jams as with the first game upload? h...
started by SquireWaldo Jan 23, 2023
21 replies
440 views
Hi, I need some help. I'm hosting a Game Jam on itch https://itch.io/jam/scratch-game-jam-01 . But why can't I see it in...
started by cocrea Feb 09, 2023
2 replies
339 views
Hi Itch.io, Kindly advise why my game is still not indexed on search? I've been told it's because a moderation team need...
started by Coochie Gang Games Feb 08, 2023
3 replies
309 views
Hello! I've got a problem, which I think(?) might be on Itch side. I have my game available in WebGL - when I want to us...
started by Rebel Egg Games Feb 03, 2023
2 replies
351 views
Is there a process to formally report an itch creator? I am following an account that has been reposting/selling freewar...
started by TurdBoomerang Feb 03, 2023
5 replies
337 views
I have been patiently waiting for 8 days. I know things are behind and that my first game that has a price tag takes lon...
started by Jeremywalker7443 Feb 07, 2023
1 reply
150 views
I'm pressing to start it but it won't start up can someone help?
started by StraightGriffith Feb 05, 2023
1 reply
132 views
Hello! I'm looking to fetch my own games' HTML pages. F.E: " https://blawnode.itch.io/mygamename " Trying to make a web...
started by Blawnode Feb 04, 2023
1 reply
240 views
In Safari on iPad, there is now a default setting called "Prevernt cross-site tracking". Unfortunately, this breaks loca...
started by jaredkrinke Feb 04, 2023
8 replies
408 views
Today is the 48th day my payout has been in review. I have attempted to email support twice and replied to an open ticke...
started by TLiaD Jan 27, 2023
3 replies
262 views
Is there a way to hide the fullscreen button when embedding a game onto a website? I can't see any option in embedding s...
started by alexkcurtis Feb 05, 2023
155 views
No replies yet
Hello everyone, hope ya doing good! Wondering if I can jusy publish a game on Itch.io as a "coming soon" type of game. H...
started by Plubu Feb 04, 2023
5 replies
440 views
On iPad, if you play an HTML 5 game and then the tab reloads, you end up in the game's trailer for some reason. If you g...
started by jaredkrinke Feb 04, 2023
1 reply
93 views
Basically some submissions were disqualified, do their ratings on other users submission entries still stay?
started by Qooorti Feb 03, 2023
112 views
No replies yet
who knows how?
started by Super Games Studios Feb 02, 2023
3 replies
208 views