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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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Topic
Last post
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
2,740 views
Hi, I have read the rules & it said after 1 day please contact support. Which I have. I have also emailed & still no rep...
started by Bloody Vulpine Feb 02, 2023
2 replies
250 views
I was wondering if Itch.io's API had endpoints to fetch my blog posts. I don't see anything in the documentation for it...
started by Audio Elk Feb 03, 2023
118 views
No replies yet
Hi! I'm using unity to develop a VN (using naninovel asset). the whole game works like a charm, but I have a video , whi...
started by Dildo Hero Games Feb 02, 2023
117 views
No replies yet
This is how my store page looks like. However, my text editor looks completely normal (as intended) when I’m editing t...
started by babblegumsam Jan 31, 2023
4 replies
196 views
Hi all, I was uploading my Game Maker Studio 2 HTML 5 game and playing around with the browser settings, and noticed aft...
started by Ethan's Byproducts Feb 02, 2023
115 views
No replies yet
Hello! I finished the interview and the validation is pending for quite some time. I was wondering how much time I shoul...
started by Gruber Jan 30, 2023
9 replies
680 views
It is very strange Password and email are correct It takes me to the two-factor authentication screen. But the two-step...
started by Recoverybros Feb 01, 2023
3 replies
985 views
I'm finding this really strange. I've been working on a Twine game and am preparing to release the final version. Howeve...
started by K Paulo Jan 31, 2023
3 replies
227 views
My payouts have been delayed and when I went to see why, I discovered that my tax status has suddenly changed to invalid...
started by Alicia Furness Jan 28, 2023
6 replies
466 views
So I'm making a game asset and I want to know how I can properly and legally put a license on this. The asset have a bas...
started by Dagnabbit_px Jan 30, 2023
7 replies
765 views
I recently bought the following pack from Potion Audio. Now it seams that the account name has changed to Audios 19. The...
started by The Game Smith Jan 30, 2023
1 reply
229 views
FeedbackFont problem
In theme editing screen, I am trying to choose a font but I can't see how the font will look only by their name on this...
started by Alperen Uzun Jan 30, 2023
1 reply
152 views
I read through the list of common issues with indexing that the moderator kindly sent to me but I still am not sure what...
started by ZPJ Interactive Jan 28, 2023
6 replies
319 views
The edge of the screen for my game is cut off when I'm not using full screen. I have tried manually setting the resoluti...
started by Marbiox Jan 29, 2023
117 views
No replies yet
but it has not been published. I suspect this is a simple mistake. https://squirewaldo.itch.io/the-guardians-of-bendor
started by SquireWaldo Jan 29, 2023
6 replies
229 views
Hello! I found this post ( https://itch.io/t/2006911/paid-web-build ) about a year old on this very topic, and it seems...
started by skeyne Jan 29, 2023
91 views
No replies yet
Hi folks. I'm on 2019 MacBook Pro. When I load a Game "Bitfins" I get a loading screen then sound no picture. I have rea...
started by JRocket2 Dec 23, 2022
2 replies
245 views
So my game (Drug Dealin Sim 2024) is a basic buy stock click to move than sell stock at a higher price type of game and...
started by b._.render Jan 26, 2023
10 replies
632 views
People view my game page but they dont download the game how do i get people intrested?
started by thesonicfan12 Jan 28, 2023
4 replies
160 views
I downloaded a game that supports mac os, but for some reason it wont open 'This application cannot run." I am super con...
started by HonestlyBored Dec 17, 2022
2 replies
343 views