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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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Last post
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
2,740 views
Hello! We noticed that the views of the game suddenly dropped. Our game: https://beardedragon.itch.io/project-teresa It...
started by beardedragon Jan 22, 2023
1 reply
239 views
If I already bought the current version of the game, will you still have to pay for future updates?
started by jinjay666 Jan 21, 2023
1 reply
716 views
when I login to itch I put in my email/username and password as thats all the login secrren requires (no mention of a ca...
started by 76 Jan 21, 2023
89 views
No replies yet
Hello, I’ve been trying to clarify for a few weeks how to collect my developments, and I’ve had several opinions, an...
started by TOZUDO415 Jan 20, 2023
1 reply
227 views
I wanted to ask you if this is safe to participate to an game jam if you're begginer in a game developping ? I'm new on...
started by Toybaby Jan 19, 2023
4 replies
241 views
Hello! I am planning on putting up a new comic next week on here and while considering how to format it I stumbled acros...
started by eclipsesong Jan 20, 2023
109 views
No replies yet
Sorry, maybe I am stupid, but I can't find option to see ratings of the game or how many folowers creator has.
started by Adeptus7 Jan 20, 2023
2 replies
1,921 views
Hi there! I work at a University, and we have an itch.io page where we like to showcase some of our best student works...
started by Uncanny Machines Jan 19, 2023
2 replies
149 views
Hello Itch Community We are making a sort of talk show in visual novel format. We would like to make all of our episodes...
started by Phylofolk Jan 19, 2023
3 replies
195 views
I've heard users say that multiple accounts can be made on itch, but can they be connected to the same email address or...
started by Deleted Account Jan 19, 2023
133 views
No replies yet
I'm a UK based developer planning to sell games through itch. I'm struggling to wrap my head around all of the fees invo...
started by orkn Jan 19, 2023
2 replies
954 views
The only way to filter out the horror games that flood the store is to add ?exclude=tg.horror to the URL. As of today, I...
started by stickzman Jan 19, 2023
162 views
No replies yet
So I heard about Paranormal Buddies and i'm so interested in 90's aethisitc horror. But i just found that Paranormal Bud...
started by nuaandnea Jan 17, 2023
1 reply
370 views
We just started the Boss Rush Jam (pretty proud about the turnout), but someone noticed our Jam was no longer on the tim...
started by 🕹️swagshaw Jan 18, 2023
2 replies
208 views
hey guys im wondering that why i cant download some games😢 i dunno what's the problem, the popout says that "cannot r...
started by Kilotte Jan 18, 2023
110 views
No replies yet
Hi, I released a game on January 4th, as other users of itch.io seem to have reported similar issues in being able to fi...
started by rwx designs Jan 16, 2023
5 replies
251 views
The github login is incorrect when I try to do it on game detail page. The github app configuration of the callback url...
started by zjc17 Jan 17, 2023
1 reply
187 views
Hello, i know linux already has a supported version, but i was feeling that since it sorta is the new standard maybe mov...
started by vulbyte Jan 17, 2023
133 views
No replies yet
I'm a 2d/3d animator, while im not a professional I know how to get things done and know my fundamentals. However that's...
started by AmaDreamer Jan 08, 2023
2 replies
245 views
Hi all, I am wondering, when I type a message it says that the moderators will review but still after 3 days my messages...
started by Okinoma Jan 14, 2023
1 reply
138 views