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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

7,384 topics · Next page · Previous page · First page
Topic
Last post
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
2,742 views
started by Suspended Account Dec 22, 2022
2 replies
197 views
started by Suspended Account Dec 23, 2022
1 reply
159 views
I'm new at itch.io. I created this account and I'm trying to verify my e-mail address by clicking on incoming e-mails. B...
started by Scrabinn Dec 17, 2022
1 reply
815 views
Hi! I'm editing my game page but I cannot manage to center my tables. I tried to use the default align tool but it seems...
started by Enio Lotero Dec 22, 2022
2 replies
261 views
Hi, I am looking into an issue I had with the last game jam I hosted where votes by submitters whom was part of a team s...
started by Ludwell Dec 22, 2022
87 views
No replies yet
Our game Vermin God got seemingly "deindexed" without notice. Anything we can do about this issue?
started by Neuroticfly Games Dec 21, 2022
4 replies
357 views
so I have bought a gift for a friend which is clickteam fusion. I sent it and asked them if they have in which they said...
started by ITZZK4YC33 Dec 21, 2022
92 views
No replies yet
This has been brought up a couple of times in the past ( https://itch.io/t/186947/mastodon-links-in-profiles, https://it...
started by sarrowsmith Nov 26, 2022
2 replies
516 views
Hello, we recently published a game we developed on itch.io called 'PINHI!'. The page seems to be live, but after a few...
started by Octagram Dec 21, 2022
2 replies
181 views
Hello, this was a page where we created our first game and I was in contact with djalonsi, but they are unable to restor...
started by Kikerkov Dec 20, 2022
2 replies
208 views
Hi, I bought Dwarf Fortress and was trying to get my steam key for it when I realized the address I used to sign up for...
started by ReasonableMoth Dec 17, 2022
1 reply
303 views
I just created an itch.io account. I bought dwarf fortress. They charge me $29.99 but the stripe transaction said "faile...
started by vinn2010 Dec 20, 2022
1 reply
503 views
I received a Google Alert for my game, MiLE HiGH TAXi, showing that it had magically appeared on itch.io. Since I haven'...
started by cassiusjohnadams Dec 19, 2022
9 replies
408 views
Hi All, As stated in the title have waited for about 2 weeks now for my project to be indexed on the platform. I reached...
started by Fated Waifu Dec 05, 2022
5 replies
491 views
I’m here to revive this issue: itch.io does not have a Wishlist function. I understand that it has “collections”...
started by ricodetroit Dec 18, 2022
120 views
No replies yet
Any dev here who've used the Patreon integration to give access to their patrons, can you please guide me on some things...
started by MindOfLurker Dec 18, 2022
127 views
No replies yet
Hi Everyone, I am trying to upload HD versions of my asset packs (.zip format) but when I click on "upload file" the fil...
started by The Art Of Nemo Dec 17, 2022
6 replies
216 views
I just bought Dwarf Fortress and linked it to my account, but when I click on the get steam key button, it says it's goi...
started by LastGoodBoy Dec 17, 2022
1 reply
199 views
have clicked link in email address settings multiple times for two different email addresses and I cannot get the verfic...
started by rockinraymond Dec 16, 2022
1 reply
216 views
When styling a game page there is an option to hide the screenshots sidebar. This allows the content of the game page to...
started by RhythmLynx Nov 24, 2022
1 reply
263 views