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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,979 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
959 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 51 days ago
1,353 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,207 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,498 views
Hi there! I was wondering if it's "allowed" to recommend your own game to be featured on the homepage? Has anyone of you...
started by TOMOLO Creation Jan 26, 2022
5 replies
398 views
This is the first time I've made a game, and of course the first time I've uploaded one to this site. Is there any reaso...
started by ELECTROBLEP Jan 28, 2022
1 reply
1,337 views
My student keeps getting this error message when he tries playing his game. He has 8 games already published with no pro...
started by kentga54 Jan 27, 2022
2 replies
695 views
I just bought (bad faith) and it said payment error? i paid using paypal It only says like P- (random numbers)
started by almightyy_00 Jan 28, 2022
1 reply
230 views
I updated my game. It doesn't come out at the front of the page. Is it supposed to be like this? Should I write on the c...
started by HOMUNCULUST Jan 28, 2022
2 replies
381 views
I have a game coming on Itch I tried to go on steam and make it whishlistable but I had to sell my left kidney anyways...
started by KrispAnimatesDevelopsGame Jan 27, 2022
2 replies
353 views
Hello Itch Team, I hope that you consider my suggestion, since Itch.io is a great store for indie developers alike. I do...
started by CleanWater Jan 27, 2022
235 views
No replies yet
So i downloaded a game on here but last time i launched it the exe was missing but i have the rest.This is after HOURS o...
started by ImSumshine Jan 27, 2022
3 replies
424 views
So many questions on the "discussion board" feature in the project page. When did they add this? How do you use it? Why...
started by dachshundstudios Jan 20, 2022
3 replies
322 views
I got this error after I uploaded my game. There was a problem loading your project: Zip contains file that is too large...
started by arzone Jan 26, 2022
1 reply
395 views
Hi! We have a simple game that saves the game state as a browser cookie. We are aware that this is not the best solution...
started by Pixel Sprouts Jan 26, 2022
176 views
No replies yet
I have some followers here on itch, which I'd like to communicate with. In itch's help pages it says my followers will s...
started by Digital Comics by Humon and Co Jan 26, 2022
1 reply
405 views
Hello, I contacted support about this but to no avail. I'm waiting for a reply for more than a week. In the Itch App, I...
started by CleanWater Jan 21, 2022
8 replies
411 views
I have a game jam ( https://itch.io/jam/test-nes-jam ) with a number of required Fields. However, even though they are m...
started by Matt Hughson (NES Dev) Jan 24, 2022
1 reply
245 views
This was already asked by someone else but there was no answer and the topic got closed... Are there any new development...
started by Hrtz Jan 24, 2022
4 replies
898 views
This is my first day on Itch.io and I am experiencing some WEIRD problems with visual novels. I downloaded one for free...
started by notrabbit27 Jan 22, 2022
1 reply
236 views
Hi! i just was wondering if there is any way I don't have to repurchase the bases? i haven't used them in a while, but i...
started by Rosswelm Jan 23, 2022
2 replies
248 views
Hey guys, can't get an email response from support. 31 days is a bit excessive. I thought maybe it was a payoneer issue...
started by Banished Jan 23, 2022
4 replies
351 views
QuestionPaysafeCard
It would be really cool to have the possibility to pay via. Paysafecards. I do not own a creditcard or a paypal account...
started by Helly Jan 23, 2022
755 views
No replies yet
salve scrivo con la curiosità di capire se è possibile giocare nel browser anche i giochi che è solo possibile scaric...
started by Poli12 Jan 23, 2022
1 reply
239 views