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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,980 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
959 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 51 days ago
1,354 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,208 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,498 views
I'm currently a student studying game development and am struggling for an idea for a game, My previous projects have be...
started by Jacwest 7 days ago
1 reply
43 views
https://itch.io/profile/updater-gameitchio is posting lots of "updates", probably harmful.
started by exiter 11 days ago
13 replies
241 views
like yea new games section shows updated game to but Most of the time it doent even count updates as updates So you get...
started by Labaskogama 8 days ago
8 replies
127 views
Hello, I has been experiencing issues with indexing my published game. its have a publish flag, but still not indexed an...
started by gx73 17 days ago
5 replies
142 views
My games, "The Art of Agility" and "My farm: clicker," have been indexing for a month now. The itch.io support team isn'...
started by musamorax 50 days ago
3 replies
135 views
So, I made a private post planning the next update for my Sprunki mod, that I will make public once the update comes out...
started by AMKenzie 8 days ago
1 reply
54 views
Hello! I hope you’re doing well. I published a playable demo for my game Inkoid a little over a week ago, but it still...
started by Spacecowboy 9 days ago
2 replies
56 views
Greetings! For some reason, my creator page is unavailable with the following message: This page needs to be reviewed by...
started by Sergei Tananin (Octaniko) 8 days ago
41 views
No replies yet
Hello there, I'm writing this here after trying to contact the support twice, one day 8 from last month, and another thi...
started by yekkusu 12 days ago
9 replies
198 views
Where is new games? The last game added 11 h ago? where is new projects?
started by ShooterCreator 9 days ago
3 replies
93 views
Hi. I'm sorry if this still doesn't follow the rules, but I found a similar question here. I sent a request for access t...
started by N0TKEY 45 days ago
3 replies
109 views
Recently, there has been a significant increase in the number of scammers and spam links in the comments under my game a...
started by WitchPotion 10 days ago
9 replies
282 views
Having a strange issue where any Gif I try to post isn't being properly animated. I've tried to upload them on 2 diffire...
started by Phantom Cooper 45 days ago Last page
57 replies
3,881 views
I've mentioned this before, where I had updated my game, but it wasn't showing up in the "Recent" tab. The answer I was...
started by Honey Queen Studios 25 days ago
8 replies
302 views
Hello itch.io support. I hope someone can help me get my game approved and appear in searches and on the site. I've been...
started by KittyCreamPuff 11 days ago
1 reply
95 views
Hey there, everyone! 👋 I’ve been having a big issue that’s preventing me from updating my old asset pages or uplo...
started by Aymen B 11 days ago
1 reply
81 views
I recently came across a post from someone offering a fake version of my game (which is still in development) claiming i...
started by Honey Queen Studios 12 days ago
3 replies
133 views
Since two days ago suddenly all my posts need to be approved first by the moderator before they show up. This is not a n...
started by zareichie 19 days ago
8 replies
221 views
Hi, I haven't bought a game on Itch for a long time, never had trouble buying games before this. now the only thing i ca...
started by Sonrenamon 11 days ago
50 views
No replies yet
Previously, the gifs I placed in my game's "Screenshots" played normally, but now they remain static on the first frame...
started by Honey Queen Studios 38 days ago
9 replies
849 views