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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,979 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
959 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 51 days ago
1,351 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,206 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,497 views
Firstly, I have already read both the Getting indexed on Search & Browse and Unofficial search and indexing FAQ. This po...
started by Pale Opossum 34 days ago
4 replies
157 views
Have been using the itch app for a couple years now, for the past couple weeks at least whenever I go to download and in...
started by jdelible 34 days ago
39 views
No replies yet
criando build no servidor remoto: erro de API do itch.io (400): /wharf/builds: alvo inválido (usuário inválido) TENHO...
started by SIDRAK 34 days ago
1 reply
45 views
All downloads on https://broth.itch.ovh are broken. This means that the steps to install butler here: https://itch.io/do...
started by owenisred 58 days ago
2 replies
158 views
QuestionSpam attacks
For some time now, I've been having to ban accounts that leave spam on my game's page, with links of dubious origin. Tod...
started by Melinda2424 59 days ago
7 replies
306 views
I had to disable comments because of too many bots advertising other porn gaming sites, I don't want them, they bother m...
started by Lonely-Visual 35 days ago
1 reply
71 views
I don't know when it started, but my games have been bombarded with spam comments leading to adult games websites. I can...
started by OctiWriter 36 days ago
5 replies
256 views
My game is indexed, but for some reason, when I use a different browser where my account is not authorized, I cannot fin...
started by Psychilia 36 days ago
6 replies
328 views
The title basically summarizes what I want to say. I uploaded a game with a cover image of 512x512 pixels and the game d...
started by felpashito 36 days ago
2 replies
302 views
My click through rate starts off at ~3%, drops to ~1% during the download/view peak and goes back up to ~3.5% after a co...
started by DaFluffyPotato Aug 16, 2018
8 replies
15,206 views
I released my game “Omletter” over a week ago. It’s set to Public, has all required info filled (tags, cover image...
started by Masarp 36 days ago
1 reply
263 views
Since yesterday suddenly the two games I have on itch are delisted. Since they are adult games they were delisted two mo...
started by Red Mackerel 50 days ago
10 replies
1,006 views
Hi, I released my game “Omletter” over a week ago. It’s set to Public, has all required info filled (tags, cover i...
started by Masarp 39 days ago
2 replies
387 views
I'm running a game jam to fundraise for my nonprofit robotics team. We're running our funding through zeffy since the ui...
started by Flamekeeper700 36 days ago
2 replies
59 views
I published my game Battle Mages by Dogger2020 over a week ago. The page is set to Public, and the Release Status is mar...
started by Dogger2020 36 days ago
2 replies
269 views
I was googling a game title, and found these suspicious posts. Not sure how to report them. https://itch.io/blog...
started by peqvim 36 days ago
1 reply
200 views
It's been 3 weeks since I last received a response from itch.io support for my project's file size increase request. Is...
started by Tahlia 41 days ago
4 replies
95 views
Hi. I’ve published my first adult game more than two weeks ago, but it still hasn’t been indexed despite having dece...
started by Ratten 38 days ago
3 replies
111 views
QuestionStudio names
hi im blobdev, we are a group of 4 friends and we can't decide a name for our studios, I'm looking for suggestions, than...
started by Deleted Account 38 days ago
3 replies
79 views
How i edit my itch.io profile.!?
started by 404Joy Studios 37 days ago
1 reply
59 views