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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

7,415 topics · Next page · Previous page · First page
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Last post
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
2,775 views
QuestionVisual Novel
Hi! i am develop a new game “World of women” in visual novel. i uploaded game in this website, but my game is not sh...
started by Women 1101 Jan 04, 2024
1 reply
157 views
I used Twitter/X to market my game https:// hakl04.itch.io/deflect and attach the game link to most of my posts. I notic...
started by hakl04 Jan 04, 2024
66 views
No replies yet
Does anyone know how to follow up an itch.io payment with payoneer? I can only get to their bots and can't get my payout...
started by Flexible Media Jan 03, 2024
1 reply
177 views
for example, i search the puzzle game and it just give me so many horror, i just want play some hard puzzle and not horr...
started by wjyg Jan 03, 2024
2 replies
81 views
Under Preferences -> Security & Privacy You can enable itch.io sandbox to restrict the computer permissions of the softw...
started by Calamity_Kyle Dec 29, 2023
2 replies
194 views
Hi there! I have recently faced an issue which prevented me from making my game page public. My game is a Godot 4 HTML e...
started by IIPedro Jan 02, 2024
76 views
No replies yet
Today I found out that when I click the 2015 VAT MOSS regulations for EU link for purchasing a game that the page can't...
started by SparklyItch Jan 02, 2024
48 views
No replies yet
If you get a red bullet, the purchase is a confirm, you're dead! Welcome to your new purchase. When the screen happens a...
started by pphu15 Jan 02, 2024
1 reply
146 views
Hi hoping someone has a solution to this I have recently moved all of my itch games to a new drive. However, first, itch...
started by throwawayrcd Dec 31, 2023
6 replies
262 views
Hello sir :D i would like to ask some questions for more experienced colleagues on this forum; do you have a moment to s...
started by ureel Jan 01, 2024
7 replies
288 views
I'm at the point where I need to fill out a tax interview. While filling out the forum after I clicked Registering as a...
started by Just_Icicle Jan 02, 2024
69 views
No replies yet
Hey yall, I downloaded fear assessment but I can't open it. It simply says "the applicant cannot be opened". Anyone got...
started by aboodzm Jan 01, 2024
1 reply
88 views
I'm trying to download a game and the download will start for like 2 seconds and then stop for 10 and then resume for...
started by WyreYT Dec 28, 2023
1 reply
168 views
could someone help me install doll city 2024 on my quest 3
started by lowboy2030 Dec 31, 2023
64 views
No replies yet
Hi, I have released my game on itch it's been 20days now and the game is not showing in the searcher or index, I have fo...
started by CameronStudio Dec 31, 2023
2 replies
140 views
Hi, I released my game around 4 months ago and it's still not indexed. (Other games i released is still also not indexed...
started by sandvvich Dec 30, 2023
2 replies
114 views
I just published a new game today and it doesn’t appear in research. I did everything to be eligible for indexing but...
started by thisisnotgreen Dec 30, 2023
1 reply
120 views
Good day What does the 3D tag mean on your site? 3D has many different meanings. But in the tag description you have the...
started by K14M Dec 16, 2023
52 replies
865 views
It’s been almost 2 days since I uploaded my project https://kbpixelart.itch.io/zombie-enemy-pack , but it still hasn...
started by KBPixelArt Dec 29, 2023
107 views
No replies yet
I bought a bundle. However, I want to return it after taking a closer look at it. Is there a way to get my money back?
started by mycupbloody Dec 28, 2023
2 replies
197 views