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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,976 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
952 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 50 days ago
1,340 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,184 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,490 views
The reporting on itch.io is very good, however it's missing what I believe to be a basic feature, that is total sales by...
started by Winter Wolves Jan 13, 2019
221 views
No replies yet
I don't understand why this item sells as well as it, here it is: https://ssunlimited.itch.io/20-monstersbeasts Why does...
started by Next Level Gaming Jan 12, 2019
339 views
No replies yet
I published (set to "public") our game on itch.io a few hours ago, but it is still not showing up in search or "most rec...
started by Dashing Strike Jan 11, 2019
4 replies
2,198 views
I've posted a few DevLogs for my project, Retromancer, but they don't ever seem to appear on the DevLogs page. I know th...
started by Spinfoam Games Jan 11, 2019
265 views
No replies yet
Like the title suggests, I got a trojan while trying to download the official program. I went to www.itch.io/app and pre...
started by Nattehine Jan 05, 2019
5 replies
3,774 views
I'm planning to use itch.io to host a game project for my internal testing group, eventually rolling it out to a larger...
started by gpawley Sep 18, 2018
8 replies
818 views
I'm running Xubuntu 18.04 and the app is completely broken. How do I install and run games downloaded from the site?
started by mortal_cypher Jan 05, 2019
1 reply
984 views
So Firstly, i appologize if this topic was addressed already, i've already spent half an hour searching for it and i don...
started by Leonhart Yukikaze Jan 05, 2019
2 replies
500 views
I am new to itch.io and have my first "game" ready to release (it is a musical toy/instrument). It is coded in Java, and...
started by philfrei Nov 30, 2018
4 replies
1,551 views
I'm trying to test a HTML5-based game in my iPhone's browser that uses tilt controls/the phone's accelerometer. However...
started by Gerald Jan 03, 2019
267 views
No replies yet
Hello! :) I want to distribute my game soon and I want to make sure it is protected by an EULA. From what I've read (abo...
started by ScimitarDD Nov 08, 2018
6 replies
1,089 views
It seems a bit odd how the itchio desktop application (itchapp) works compared to the website. If I access my 'collectio...
started by DaedalusMachina Jan 02, 2019
215 views
No replies yet
Hi there, I tried contacting via @itch.io and support@itch.io but got no response..so final shot at clearing this. How c...
started by Addictive by Design Jan 02, 2019
2 replies
273 views
Hi everyone, I realized I had no visitors to my DevLog so I tried to search for it and discovered that I can't find it...
started by Eraserhead Studio Jul 09, 2018
9 replies
4,289 views
I want to see itch.io grow and I've been selling my games to a decent amount of people who have never used the platform...
started by DaFluffyPotato Jan 01, 2019
257 views
No replies yet
When I explore games on the itch.io site, I cannot see cover images or gifs for games . I installed the app thinking it...
started by GE05 Dec 31, 2018
2 replies
4,373 views
I created a game jam and although it has been two weeks, it STILL has not appeared on the game jam page. It there anythi...
started by steelshield Dec 31, 2018
247 views
No replies yet
I took a look at the FAQ and didn't see the answer... Are the game assets sold under some common license? If so, what wo...
started by searle Dec 29, 2018
3 replies
6,706 views
I am trying to make an itch.io game downloader in python. When I interface with the API to get the list of games in an a...
started by derribado Dec 31, 2018
659 views
No replies yet
Hello! Last week-end, me and two friends did the Ludum Dare 43 game jam, and at the moment of publishing the game on itc...
started by CyrilleFrouin Dec 05, 2018
1 reply
4,506 views