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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

6,949 topics · Next page
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Last post
Edit : Issue appears to be resolved since latest configuration update: https://itch.io/post/8930145 We’ve noticed a si...
started by leafo 44 days ago Last page
34 replies
2,439 views
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
2,377 views
Hello, everyone, This is our first time on Itch.io and we are struggling: About 1 week ago we released our first video g...
started by FLAT28 COLLECTIVE 1 hour ago
5 replies
28 views
I purchased and download buckshot roulette from https://mikeklubnika.itch.io/buckshot-roulette Is it actually a virus or...
started by Alpha Animesh 7 days ago
6 replies
395 views
Hello reader.. I'm looking to get some detailed help about selling products on Itch.io as an EU citizen. Preferably as a...
started by ShadoPixel 4 hours ago
11 views
No replies yet
Not sure if anyone else has this bug but it doesn't allow me to put my game into release announcements and says it does...
started by euio 3 days ago
7 replies
92 views
I'm a game dev student and I'll soon be able to develop for Windows, Android, and consoles (primarily Xbox Series, and P...
started by TajiyaO 1 day ago
3 replies
62 views
Hi, I am a game dev who is working on a game that I want to put up for sale at some point. However, due to recent suspen...
started by TheMime 14 hours ago
52 views
No replies yet
hola intento comprar un juego pero no se compra el juego ni se me cobra nada a mi tarjeta tampoco me da el juego lo volv...
started by fan_bigwolfR15 3 days ago
4 replies
102 views
Hi guys! I completed the tax interview 31 days ago and everything seemed fine, but the validation is still pending. I al...
started by Neon Tales 1 day ago
4 replies
71 views
Can I see how much each account donates when I release a game, because I want to reward higher doners by adding the cont...
started by Super_Yolo 2 days ago
6 replies
73 views
Hello everyone, is there a way to filter out NSFW entries while browsing games?
started by Noctcaelador 2 days ago
2 replies
35 views