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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

7,382 topics · Next page · Previous page · First page
Topic
Last post
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
2,742 views
Hi, I released the game 3 days ago and it became popular. I had ~ 1400 views and around ~400 downloads in 3 days. And my...
started by Gokword Studios Nov 20, 2023
3 replies
140 views
This user has stolen my game, and since the file size is different, potentially added malware. https://itch.io/profile/d...
started by DreadfulEnchanted Nov 20, 2023
1 reply
135 views
I am trying to e-mail the people who submitted games to the Game Jam I am organizing, but I keep getting this error: "We...
started by Matt Hughson (NES Dev) Nov 20, 2023
71 views
No replies yet
i have not checked unlisted or not show in search or browse i added a price tag for the game yesterday And it still not...
started by Blanks Nov 20, 2023
3 replies
145 views
When you submit a game to a game jam, you get a tag / link on the game page in the top right saying something like 'Subm...
started by Enkrypt Nov 20, 2023
2 replies
316 views
Hello. I'm making a game page and I saw this one game page ( https://farnott.itch.io/vacation-days ) that had a nice lay...
started by LunarMoonStudios Nov 19, 2023
1 reply
112 views
Hello everyone. I've been wondering if it is possible to create a sale for a game on itch, which goes live at different...
started by PizzaFuel Nov 19, 2023
68 views
No replies yet
So I released my very first game last week on Monday. Up till now the game has 30 views which is awesome but no download...
started by IndieQuantum Nov 12, 2023
22 replies
602 views
Hey all, I released a game called The Roottrees are Dead a little over a week ago. Today, someone came into the discord...
started by jjohnstongames Nov 18, 2023
8 replies
329 views
Before I contact support, let me ask here, as I'm sure someone could have an idea. Let's say I want to put up my games i...
started by Blind Archivist Nov 18, 2023
1 reply
141 views
Hello! Having an issue tring to uploaded my embedded html for my dev tool listing. No matter what i try in my zip file c...
started by Game Fuse Nov 16, 2023
4 replies
297 views
I tried to make a game with Godot 4 and export it to HTML following this video tutorial . It works as shown on this page...
started by louislugas Nov 15, 2023
3 replies
683 views
I always have trouble with the login on itch.io. Either it's because I can't pass the Google captcha or because I don't...
started by Pentixel Nov 16, 2023
1 reply
143 views
hello, I am facing some problems here related to publishing. I published my Game Asset project 12 days ago. more project...
started by AssetHunts!✨ Nov 16, 2023
11 replies
227 views
Hey all! I have a page up for the demo version of a game I'm working on, Twilight Oracle: https://cosmicvoid.itch.io/twi...
started by CosmicVoid Nov 15, 2023
3 replies
201 views
Hi there, We just released a demo about a week ago and it was trending at the top of the popular page for multiple tags...
started by FROGMAN Interactive Nov 09, 2023
39 replies
1,233 views
Hello im setting up a game for the Game Off and I have a multiplayer setup working that uses a dedicated server running...
started by neutalus Nov 15, 2023
105 views
No replies yet
Hello. I'd like to translate the itch.io application but I can't because I don't have the appropriate role or permission...
started by Veydzher Nov 14, 2023
2 replies
146 views
I thought that it was possible to make the embedded game only playable if you have purchsed it, but when I checked the p...
started by AllenMLewis17 Nov 14, 2023
2 replies
158 views
I'm sure this is a common problem, but my game doesn't appear properly after I hit "run game" on the game page. The musi...
started by AllenMLewis17 Nov 14, 2023
1 reply
268 views