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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

7,385 topics · Next page · Previous page · First page
Topic
Last post
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
2,742 views
Hello! I'm here to see if anyone knows why my account and games have become unindexed from Itch.io. My games and account...
started by Siddikinz Oct 29, 2023
9 replies
406 views
Is it possible to add 'adsense' ads on my page?
started by Beobob Oct 31, 2023
1 reply
179 views
I have trouble finding Texturizer through Itch search. I have tried to search by full name and by looking through associ...
started by ab3201 Oct 30, 2023
2 replies
132 views
hey all, hopefully this is the right place for this.. I was just curious on how one might go about getting a game featur...
started by Grey November Games Oct 31, 2023
1 reply
182 views
Good day all I've been uploading to Itch.IO for about over a year now, been smooth all this time But it's been a week or...
started by valentin56610 Oct 31, 2023
3 replies
216 views
I've been experiencing some issues while trying to use itch.io recently. When I visit the website, I've noticed that the...
started by MarkLovesHorrorGames Oct 24, 2023
10 replies
797 views
Problem in that: previously,to upload a screenshot to my game page i just click upload and then choose my screenshot fro...
started by Docent Dev Oct 30, 2023
112 views
No replies yet
I'm not interested in buying bundles. Is there a way to hide them so they don't appear on the homepage every time I open...
started by FlameTheDeveloper Oct 25, 2023
4 replies
228 views
Hello, I published a new game yesterday. It was doing quite good, and today I did notice it is not displayed in the cata...
started by Hentai Saga Studio Oct 29, 2023
5 replies
212 views
Hi there. Help me understand, please, why was my game removed from the catalog? I read the Q&A and "getting-indexed". Th...
started by zwiak Oct 29, 2023
1 reply
121 views
Ok, english is not my first language so I'll try my best to make this understandable I think the tool for selecting tags...
started by baiacudastrevas Sep 13, 2023
1 reply
187 views
Publicado : "borrador", "publicado" o "restringido" esperado eso me sale y no se como arreglarlo eso
started by Error Games Oct 15, 2023
3 replies
142 views
I have created and uploaded a game, but it's not visible in the search, or the page. How can I fix this?
started by Plarkypus Sep 18, 2023
11 replies
298 views
Attempting to load https://itch.io/user/oauth with the query parameter scope=profile%3Ame scope=profile%3Ame profile%3Ag...
started by BtheDestroyer Oct 28, 2023
155 views
No replies yet
started by Suspended Account Oct 26, 2023
2 replies
223 views
My topic is dual subject. hope it is ok looking for friends for learning code especially tutorials and books on code. cu...
started by deathincarnate5 Oct 27, 2023
85 views
No replies yet
Hello, I just wanted to make a new topic about bought bundles shoing in your library. I understand the point that you do...
started by fyzzo Oct 26, 2023
95 views
No replies yet
I understand that tags are not required by Itch.io in general, but in the case of products created with generative AI, I...
started by mysterycycle Oct 26, 2023
78 views
No replies yet
I've gone through several iterations with my video-centric webGL game. I'm using Visual Studio, not Unity as it is quite...
started by TomorrowTV Oct 22, 2023
4 replies
308 views
From what I've seen this has been a running issue for 3+ years now. You can filter things so well with game length, plat...
started by MossMisfit Oct 24, 2023
3 replies
673 views