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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

7,381 topics · Next page · Previous page · First page
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Last post
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
2,740 views
Hi guys! Ive just download 3 games for linux, and they all crash after the first (made with unity) splash screen. This t...
started by Jester74864 May 15, 2023
1 reply
168 views
Hey guys, I haven't played in forever and I remember people appearing white if I didn't have the marking packs, is that...
started by bubBleeze May 14, 2023
2 replies
180 views
Hello! I recently published a game last Sunday and I knew it had to be reviewed so I waited and still nothing to this da...
started by MikiY May 15, 2023
2 replies
172 views
I've kinda swore off horror games, and my home screen is like a whole slew of horror games, horror-puzzles, horror-VNs...
started by Q. Mulative May 14, 2023
1 reply
186 views
It keeps showing up old games I have searched even on a different account and I want to clear the search list, but there...
started by mattero May 14, 2023
3 replies
287 views
I have a demo out and i'm still learning how to use butler and pushed the wrong version of the game to itch. How do I re...
started by WorkShopCraft May 08, 2023
1 reply
10,540 views
please i have realtime protection off too i just bought final response
started by GenWedge11 May 13, 2023
4 replies
202 views
I published my game about two weeks ago but it's still not getting indexed. I know it's my first game and it's a paid ti...
started by Cryogenic May 09, 2023
4 replies
314 views
https://acrogames.itch.io/vikings-hnefatafl-kings-of-the-dark-age My strategy game above will release 23.05.23., but I w...
started by AcroGames May 13, 2023
2 replies
242 views
Hello everyone, I made an announcement post about my upcoming projects. But, when I try to search it in the release anno...
started by Hakatales May 13, 2023
2 replies
170 views
Anyone else visiting itch.io and not getting any images loading? Odd tried to upload a screenshot of the browser above a...
started by Arowx Apr 28, 2023
14 replies
837 views
Hello, Old google analytics is going EOL fully in 60 someodd days. Do we have a plan to ugprade to GA4? I do use Google...
started by fiGames May 10, 2023
1 reply
239 views
is there an itch.io API for dealing with in-game purchases? i wanted to create a game where users don't need to buy my f...
started by jugule May 11, 2023
126 views
No replies yet
I want to embed an interactive svg a project page. But, it turns about to be a pain to figure out <img> will make the sv...
started by Leo Red May 11, 2023
1 reply
160 views
How Can I see all the Games with a certain game Tag And not just the Most Popular ones?
started by Elise Zylstra May 08, 2023
2 replies
265 views
Hi, It's been 27 days since I made my 2nd game public and it still isn't indexed. I made a post over a week ago and was...
started by PGco May 10, 2023
2 replies
201 views
good morning i paid already low-fi, but i want to update it, but there is no way without paying i see is that possible t...
started by neogetter May 10, 2023
94 views
No replies yet
Removing items from within your collection is a hassle because in order for you to get to your manage collections tab, y...
started by OtherACTION May 10, 2023
1 reply
193 views
I use Butler to upload my game builds to itch, and it's worked out pretty well for me when it comes to updating them wit...
started by Belgerum May 10, 2023
120 views
No replies yet
started by Suspended Account May 08, 2023
3 replies
271 views