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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
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  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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Last post
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
2,738 views
I wanted to download PooPoo hardoween Bitched (sorry but that game is named with that) and builds is missing and no wind...
started by Guybot Apr 09, 2023
11 replies
293 views
I got the Better Minimal WebGL Template, selected it in the Unity Editor, and hit build. I then sent the package to a co...
started by Devs Apr 21, 2023
8 replies
297 views
One day I just woke up and saw people having issues in finding my account and then after long time waiting, I recieved a...
started by Yuuto Katsuki Jun 24, 2023
135 views
No replies yet
Hello, I have a question about how updates work with paid products. For context, I sell sound libraries, and this is wha...
started by Matt J Hart Apr 26, 2023
2 replies
233 views
Hi I've recently joined itch.io as a developer (four days ago). I published my game three days ago and I've followed the...
started by krippulo Apr 06, 2023
5 replies
228 views
I published my game, but I don't see it in the itch.io browser, can you publish my game on your site, as if it is in som...
started by lkl Jun 24, 2023
91 views
No replies yet
When I try to play my game by pressing the play button, it just shows times new roman text saying the games name in the...
started by BurnV06 Apr 26, 2023
123 views
No replies yet
My progress in a browser itch.io game got glitched, which has me in a situation where attempting to start the game cause...
started by dramaticbox Apr 23, 2023
4 replies
1,060 views
I don't have a TIN at the moment that could reduce tax withholding rate, but I plan to get one once I figure out how to...
started by Robomike Apr 25, 2023
2 replies
169 views
Hi everyone, I'm having an issue with getting my game indexed on itch.io. I uploaded the game on the platform since last...
started by Shaneeto Apr 24, 2023
4 replies
258 views
US-based, everything from other places downloads normally, but here for the last 3 weeks no matter how small the game it...
started by Treyblowski Apr 23, 2023
2 replies
170 views
My file is 281mb, but when I upload it gives the message: here was a problem loading your project: Zip contains file tha...
started by angioni Apr 24, 2023
69 views
No replies yet
Made database a variable and used os.path.join(os.path.dirname(__file__), "dragonGardensConnsoleDB.json"), then used tha...
started by Dylan K Apr 24, 2023
108 views
No replies yet
Hello, We are hosting Arcjam2023 this May and, although public and not unlisted, it doesn’t show on the jam pages nor...
started by Arcweave Apr 24, 2023
3 replies
158 views
Almost a week ago I published some game assets called "Fantasy Skeletons Soldiers", I have already read the information...
started by LowSpectre Apr 08, 2023
6 replies
265 views
I know SharedBufferArray is an experimental feature, I got my project running within itch.io though. It uses Godot 4, wh...
started by chmos Apr 23, 2023
110 views
No replies yet
Hi everyone, I do know that it’s possible but I’m struggling to find how to set it up. I want to upload some ttrpg m...
started by Oso Búho Apr 23, 2023
1 reply
101 views
Is it possible that an account username could be switched to something else that's been claimed by an old/inactive accou...
started by Mythiie Apr 22, 2023
2 replies
319 views
I'd love to post polls in my devlogs. I don't seem to see anything that says that. Am I missing something? Anyone know i...
started by Mike Gagnon - Author & Artist Apr 22, 2023
2 replies
195 views
Hello this is Gulshan Negi Well, I am writing a program for making Hangman Game but it shows some errors at the time of...
started by Gulshan Negi Apr 22, 2023
2 replies
140 views