Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
Tags

Questions & Support

New topic
7,381
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

7,381 topics · Next page · Previous page · First page
Topic
Last post
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
2,740 views
I don't want to delete it, but it would be great to be able to hide or archive one of my games I've developed. What woul...
started by ohnoponogames Apr 14, 2023
4 replies
262 views
I'd love to put my new web game mystikaze.io on itch.io, but it is hosted on my web server so there wouldn't be anything...
started by Nulisar Apr 12, 2023
5 replies
261 views
Hi team, I am attempting to upload cover art for a game, but the upload does not seem to work. It just hangs. OS: Mac Ve...
started by Brent Silby Games Apr 12, 2023
8 replies
347 views
I´m interested in translating games for developers in itch.io. Problem is, I don´t have the least ideas on how to do i...
started by ✧hime Apr 11, 2023
2 replies
259 views
Hello I just updated a game I created a Month ago, by deleting the old one and uploading the game again with the new upd...
started by FunGamesDevelopers Apr 12, 2023
1 reply
119 views
Hello. I'd first like to apologise if this has already been answered, as Google wasn't too helpful. Yesterday, I switche...
started by Le Capitaine Apr 12, 2023
1 reply
219 views
Images are not loading! screenshots, game icon, banner and everything else what should i do to fix it? all images are ei...
started by Krozz_San Apr 13, 2023
2 replies
155 views
Hello, I've just noticed that nearly all my images pertaining to my 2 game pages are broken (background, header, screen...
started by OddCritterGames Apr 13, 2023
1 reply
177 views
When I try to upload a game banner, it doesn't show up on the game page. It seems to be uploading okay, it says 100%, th...
started by Mushy Jukebox Apr 12, 2023
2 replies
200 views
Hi! I'd love it if game developers could have easy access to subject matter experts if they wanted to receive constructi...
started by Katie Apr 12, 2023
76 views
No replies yet
Hello, I purchased the bundle for ms lemons and mr tomato and downloaded on Windows 11 home. My son played it once and a...
started by sadaffaiz@aol.com Apr 11, 2023
2 replies
236 views
i have a debit card that is online and international and i have enough money for the game (cell machine mystic mod) incl...
started by Bloonafy Apr 10, 2023
160 views
No replies yet
I've had one of my games up on itch.io for years and finally decided to add the donation option. That's worked fine, but...
started by Virtua Sinner Apr 10, 2023
2 replies
290 views
Hi. I have friends who are devs and would enjoy the game jams, but there's no way (that I saw) to share a jam via a link...
started by obeydesign Apr 09, 2023
3 replies
148 views
Does anyone else has trouble with payouts? I have processed mine since 20 days ago but it's still in review, I have cont...
started by azureXtwilight Apr 07, 2023
8 replies
477 views
I suspect it is because the app is 32 bit? Can anyone help?
started by corky158e Apr 10, 2023
1 reply
119 views
I'm trying to upload a game larger than 1GB using the external file button. When I click it, it just results in a blue p...
started by Luke Van Zandt Apr 09, 2023
2 replies
518 views
Hello! I have custom field in submitting page of the gamejam. If this field is “single choice” - its all ok. But if...
started by ilya096 Apr 08, 2023
2 replies
326 views
I want to do a text search -- the kind you do with the search bar up top -- but I can't for the life of me figure out ho...
started by dramaticbox Apr 09, 2023
176 views
No replies yet