Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
Tags

Questions & Support

New topic
7,382
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

7,382 topics · Next page · Previous page · First page
Topic
Last post
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
2,742 views
I didn't want to come ask, but a lot of people is getting helped soo... this is the page: https://shimyx.itch.io/hexed-f...
started by Shimmy Mar 24, 2023
1 reply
126 views
https://itch.io/t/129633/is-itchio-still-not-providing-gzip-support I was investigating web builds of games and noticed...
started by eri0o Feb 27, 2023
7 replies
596 views
Hi! I posted the page and file for my new paid game 20 days ago, it still doesn't come up on search. I read the doc and...
started by Matzerath Mar 23, 2023
2 replies
101 views
Hello, I published my first game 21 days ago and I read that it may sometimes take a while before games get indexed, whi...
started by aimbunny Mar 23, 2023
2 replies
147 views
I worked soo hard on this game ,I did every thing it is free to play it has files attached no errors I even posted dev l...
started by Master Eyes Mar 23, 2023
2 replies
161 views
Hello! I published my first paid game, Leather Bound Love, on 3/6. I heard that the average to get ur first game indexed...
started by Maddie_Rosipal Mar 22, 2023
2 replies
122 views
Hi people, Our game, The Girl Who Kicked a Rabbit still does not appear when I search for its title, or tags. The game i...
started by takunomi Mar 22, 2023
7 replies
262 views
A few days ago I upload my second asset package, still not appearing in searches, not in assets either. This pack, unlik...
started by diegoaldea Mar 22, 2023
1 reply
118 views
hello! While attempting to purchase a bundle my card was declined because the page claimed it was expired - however my c...
started by Catch.ka Mar 21, 2023
292 views
No replies yet
Hello everyone, I published my game asset about 14 days ago, but I can not find it when I try to search it. I have read...
started by Hakatales Mar 21, 2023
2 replies
200 views
Hello, I am currently developing a paid game where the full release is in development and not yet available for download...
started by Komodor Mar 20, 2023
1 reply
151 views
Hi, the iframe content once a game is uploaded, is the webpage permanently the same link or does it change? I was thinki...
started by eri0o Mar 20, 2023
150 views
No replies yet
QuestionPolls?
Is there a way to do a poll on our community boards or devlog posts? Did I miss it?
started by Mike Gagnon - Author & Artist Mar 20, 2023
157 views
No replies yet
Hi everyone! I’m writing this here in hope that someone can help me with this because I’m seriously out of options...
started by momitol Mar 20, 2023
214 views
No replies yet
Hello My name is Angelis bekiaris and I have publish my game Pozar:Quest for Gold 19/3/2023 https://bekiarisa.itch.io/po...
started by Angelis Bekiaris Mar 20, 2023
7 replies
246 views
I have read https://itch.io/docs/creators/getting-indexed and I have try to indexed I have try all the ways but nothing...
started by mindgames studios Mar 20, 2023
3 replies
237 views
My game has 150 views, but only 30 downloads. I don't know what is wrong. https://tectrek.itch.io/maze-of-the-minotaur
started by TecTrek Mar 19, 2023
4 replies
247 views
I noticed recently that some games from other developers have fundraising goal bars and more detailed or intricate page...
started by Mike Gagnon - Author & Artist Mar 19, 2023
2 replies
176 views
Hello, everyone. I have an issue with the mobile version of my project, or if you make the windows smaller on any device...
started by Shorkie Mar 19, 2023
91 views
No replies yet
I have my profile page set up with ‘basic’ CSS code, and I wanted to make the “Hello Hello!” text at the top be...
started by Robert Linsalato Jr. Mar 16, 2023
5 replies
265 views