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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

7,379 topics · Next page · Previous page · First page
Topic
Last post
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
2,738 views
I keep seeing people posting on TONS of other itch.io creator's pages with things like "Check out our new game! [itch.io...
started by SlowComer Mar 03, 2023
3 replies
306 views
Hello! I upload a first project 2 weeks ago, it's published and I read info about gettting indexed and project matches a...
started by NinadX Mar 03, 2023
2 replies
155 views
I've been seeing a lot of accounts spam their game's links (mainly 18+ games) in every game page on itchio. Whats up wit...
started by Tejas Joshi Mar 03, 2023
1 reply
176 views
As the title said, why dont purchases end up in your library?
started by SebastianWardana Feb 25, 2023
9 replies
270 views
Hi. I've uploaded my project approximately 12 days ago, February 16, and it still isn't indexed. It is a paid project wi...
started by SX Cells Studios Feb 28, 2023
4 replies
382 views
I submitted a report on each game But I just wanted to report the user because he has a history of this kind of stuff in...
started by 🕹️swagshaw Mar 02, 2023
150 views
No replies yet
Hello. In my game im going to have a highscore list and user accounts. But i dont want players to register in any way. I...
started by NemphisGames Mar 02, 2023
1 reply
303 views
Sorry if this is a FAQ, but I couldn't find a clear answer. I get submitted games need to be free, but is $0 or donate a...
started by Rat iemand Mar 01, 2023
2 replies
260 views
So, I have my itchio launcher in local disk. I wanted to change the location of the itch-player and put it into program...
started by LiL-Drake330 Mar 01, 2023
2 replies
462 views
Recently I bought a game, Nun massacre. A few days after it took more money away and I thought nothing of it. It took so...
started by ysimba Mar 01, 2023
1 reply
175 views
Greetings and salutations, With the recent devastating earthquakes that hit both Turkige & Syria, I am wondering if ther...
started by Cuddlymuffintop Mar 01, 2023
388 views
No replies yet
Good afternoon, I'm having a common issue, but I still need some feedback. Is everything okay with my asset? Did I do so...
started by Mary Betetiro Feb 24, 2023
6 replies
286 views
started by Suspended Account Feb 27, 2023
7 replies
280 views
I uploaded Zombie Monster Pixel for $2 In "Game Assets" on January 21, 2023. But, it is Cannot find on "game assets" yet...
started by ggoolmool Feb 27, 2023
2 replies
144 views
Hi. I am currently trying to upload an HTML5 game that communicates with a server (it's an .io game). But since the orig...
started by Luc Cadoret Feb 27, 2023
134 views
No replies yet
I've been trying to put a share button in my HTML5 game, but it doesn't work. It seems that the iframe used by itchio to...
started by Rucs Elèctrics Feb 27, 2023
94 views
No replies yet
I slowly learn how to code on game maker studio 2 and I wanted to know if this was possible to find a team on itchio. If...
started by Toybaby Feb 26, 2023
1 reply
145 views
Is it legally acceptable to upload applications or projects that are not games or do not relate to game development as a...
started by Rynstheoverlord Feb 25, 2023
1 reply
126 views
I know recently you updated the limit of files in the .HTML format from 100-500 to 1000. My current collab partner and I...
started by HoneyNutFemios Feb 25, 2023
86 views
No replies yet
I have a need to convert models into MD3 format; I am currently using Kenney's Asset Forge and it does not export to MD...
started by luckygreentiger Feb 16, 2023
7 replies
791 views