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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

7,381 topics · Next page · Previous page · First page
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Last post
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
2,740 views
My game Slime Catcher has yet to be indexed I have been patiently waiting for more than 2 weeks. I just was curious wher...
started by Jeremywalker7443 Feb 15, 2023
1 reply
255 views
Hello, I am primarily a retroconsole developer. My page is set up so that most games are hidden, and everything is place...
started by Pineberry Fox Feb 15, 2023
274 views
No replies yet
When publishing a game with donate option: If suggested donation < 1 then: message says no can do. if suggested donation...
started by FearCode Feb 15, 2023
2 replies
324 views
Hello, a bit curious how does one give a rating to game when viewing from mobile view? I can't seem to find the rate but...
started by eladnar Feb 15, 2023
118 views
No replies yet
On February 2nd we changed our game's status from "In Development" to "Released" and issued a Major Update devlog. Our g...
started by HeartCoreDev Feb 08, 2023
3 replies
422 views
I put wrong info and want it to be deleted. I searched for a button or something to delete it, but there isn't one. Am I...
started by DeltriDev Feb 15, 2023
104 views
No replies yet
I have accidentally linked my purchase to an incorrect account and I would like to unlink it, from what I have found on...
started by mrstealyourcat Feb 14, 2023
1 reply
142 views
Hello. I published my first game onto my account a few months ago, but now whenever I try to find it by searching for it...
started by Roger Paris Feb 12, 2023
2 replies
239 views
Hello, what is the intended way for game developer to test downloading their own paid game? It feels weird having to pay...
started by eladnar Feb 14, 2023
3 replies
179 views
I purchased a product (software addon of sorts) that doesn't work and the creator is not interested in offering support...
started by Dr. Buni Feb 14, 2023
1 reply
189 views
Hello, I posted a message in the "Release Announcements" forum around midnight, and I still don't see it ! Is this suppo...
started by FoxBandyKoot Feb 14, 2023
2 replies
212 views
Hi, I have developed single-player webrowser game (link: https://historygame.net/index_en.php) It's not MMO, just single...
started by Gener_Al Feb 13, 2023
2 replies
158 views
For some reason, every download I make on this website is met with that error message, tried disabling my anti-virus, di...
started by Stinky_DK Feb 14, 2023
1 reply
176 views
I have basically never used the site to try and navigate to find or discover new games. About the only time I have used...
started by EricDMMiller Jan 25, 2023
2 replies
339 views
Hi all, I love that there are so many PSX-inspired games these days, but it'd be nice if I could filter and see the ones...
started by alcoer Feb 09, 2023
5 replies
243 views
I personally do not have any games that have a donation prompt and all the games I have are free, but I'm wondering if h...
started by polish_octopus Feb 12, 2023
2 replies
221 views
Hello, I just published a project, Crypt of Aurthura, and I've notice it is not showing up when I search my username or...
started by artistblock Jan 12, 2023
7 replies
793 views
My game was originally uploaded as a webGL build, which I prefer for now, but someone request a downloadable build. Prob...
started by Amortes Feb 12, 2023
117 views
No replies yet
Hi, im trying to upload a game called "Kieko" on itch io but the packaging just isnt working, whatever i do, also no tut...
started by Deleted Account Feb 10, 2023
13 replies
401 views