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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
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  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

7,384 topics · Next page · Previous page · First page
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Last post
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
2,742 views
Is it because it was once a game jam entry? Even though it’s updated? https://hmmmgames.itch.io/rem-psyche And does th...
started by Gunroar Dec 30, 2022
2 replies
311 views
hi I was wondering if anyone could tell me by experience or just in general if there's any good developing apps for andr...
started by Pack of rats Jan 05, 2023
3 replies
209 views
I am a webcomic artist as well as a game dev and for a while I've wanted to make a playable webcomic as a HTML5 game. Ca...
started by Dariusz "Darkhog" G. Jagielski Jan 06, 2023
2 replies
399 views
So I downloaded the itch io insights app to keep track of my first asset pack. Since it's my first paid project I knew i...
started by Dorathy Jan 03, 2023
4 replies
366 views
I've tried installing some games from the itch.io app but there is no install option: I was able to download the game wi...
started by Kayrox Jan 06, 2023
4 replies
500 views
Hello admin and moderators. I have a problem with submitting a game to a game jam. Can I submit my friend's (itch.io use...
started by tomgame Dec 26, 2022
6 replies
351 views
Hello, in few days i have many purchases, now where i can payout this money? i have connected my account with stripe, pa...
started by Jonasz O. Jan 05, 2023
1 reply
603 views
I bought NES Maker and am having a lot of fun making NES games on it. I can compile it to an actual .nes rom, which is a...
started by Plide Jan 05, 2023
101 views
No replies yet
Itch.io ask me for i provide a evidence ,for know i am the owner of my game ,what type of evidence i need to provide? So...
started by Vascodagama988 Jan 04, 2023
3 replies
166 views
so i have a mutiplayer racing game and i have my own photon multiplayer server but when i play the game it won’t show...
started by EGS Jan 02, 2023
3 replies
186 views
How do I add tags to the blacklist?
started by anon6 Jan 03, 2023
3 replies
735 views
Hey, does anyone know of a way to get rid of the game jam banner on a game’s page? I submitted an old game for a priva...
started by MagicChickenStudios Jan 03, 2023
2 replies
201 views
Hello, I posted my game to itch 8 days ago now and it still hasn't been indexed. I cannot find it in search or browse. I...
started by SauceGameStudios Jan 02, 2023
2 replies
209 views
It's one of those games where you can pay X amount for the latest version, and I meant to do so, but only seemed to sele...
started by Aelix Jan 02, 2023
1 reply
176 views
Under "recent posts" the last post that it displays is 122d old. But there exist a few more older ones. The more importa...
started by ashtorak Jan 01, 2023
132 views
No replies yet
Hello, I have a few questions about how the section "Popular" and "New & Popular" work on itch. As someone who releases...
started by VEXED Dec 31, 2022
1 reply
166 views
Please help me! My 135$ payout says it was paid to my PayPal But I didn't get any money on my PayPal I used to use anoth...
started by bungusDEV Jan 01, 2023
4 replies
185 views
My payout has been cancelled 10 times and i don't know why?
started by Combo Bomb Games Jan 01, 2023
2 replies
159 views
i even looked in the page source code but no .exe \ .bin \ .swf i tried the itch app to download them but that is not wh...
started by dan_crim Dec 31, 2022
3 replies
1,562 views
i really need to report my gacha/toxic fnf enemies theres just a block thing, but not a report button
started by ❗That one dude❗ Dec 30, 2022
4 replies
596 views