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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
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  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
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  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

7,387 topics · Next page
Topic
Last post
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
2,744 views
when i look up my game boxbox it won't show up or when I search my account name it wont pop up.
started by bees are cute. 18 days ago
7 replies
99 views
I was quickly skimming through the docs and under Vat support it says: European VAT laws dictate that any business, when...
started by hattu 5 days ago
1 reply
36 views
I have problem with my collections page and i can't click on any because of that.Does Anyone know how to fix it? Here is...
started by T0L4TE 9 hours ago
2 replies
25 views
Alright, so I haven't even made it past the installation stage, and I'm already encountering issues. More specifically...
started by LunauraDreamer 11 hours ago
12 views
No replies yet
QuestionRefund
I wrote to support two time about wanting a refund on a game. So I have a question how long does it take to review my em...
started by vorkersang7 1 day ago
2 replies
66 views
Hello everyone. To update my game, I usually delete the existing files from edit game and load the new ones. So, if a pe...
started by Hooldrafolk 1 day ago
6 replies
70 views
Hello, I think my scenario is not very uncommon. I made a game in Unity that runs in browser. Unity doesn't support WebG...
started by Rafał Fundowicz 1 day ago
25 views
No replies yet
i get this error to many times i try to get into itch.io what is this error exactly? i search on google and this is what...
started by SupremeStudio 1 day ago
27 views
No replies yet
Hi, sorry to bother with another "game not indexed" thread, but as the title says, my game !WASD is not indexed even if...
started by sumas7 2 days ago
2 replies
44 views
QuestionContest/Jam
Hello favorite itch that allows us to distribute our game. We would like to consider your site for a contest ( I think i...
started by Ozecat Games 1 day ago
16 views
No replies yet
Hello, is it possible do filter out adult games despite having uploaded one yourself? Since I uploaded a gorey GGJ-Game...
started by Timm638 2 days ago
2 replies
50 views
Im looking for the game where its a white haired girl who sneaks into someones house in the middle of the night and she...
started by ItzZen 7 days ago
1 reply
45 views
As the title says, just now I found out when I try to play my games, they keep opening in a new browser window. I don't...
started by PIE999 9 days ago
7 replies
233 views
I tried redoing the setup, downloading a new install off the site, adding both the main folder and the main app itself t...
started by Theo 3 days ago
6 replies
58 views
Hello friends, I recently finished my first game made with Godot and published it. This project took me about 2-3 months...
started by Zyrean 2 days ago
3 replies
41 views
Marketing is one of the important steps in game development witch many of us do the wrong way. In many social media plat...
started by SupremeStudio 2 days ago
2 replies
41 views
Well I don't know if it's every one who have the same problem but in itch when someone buy a game for $4 u get $2 for yo...
started by Tarique.1 3 days ago
4 replies
55 views
Hello, (Warning, NSFW content) Last week, I made a devlog with the major update tag. It’s visible here: https://kk2ove...
started by kk2oven 3 days ago
2 replies
41 views
Cómo le hago para actualizar una app?
started by Halloween666 3 days ago
4 replies
63 views
Hello everyone. I published a game here a month ago, and only now I realize that I haven't set up the licenses. I have n...
started by Hooldrafolk 3 days ago
5 replies
61 views