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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

7,386 topics · Next page
Topic
Last post
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
2,742 views
Hello everyone. To update my game, I usually delete the existing files from edit game and load the new ones. So, if a pe...
started by Hooldrafolk 23 hours ago
6 replies
61 views
QuestionRefund
I wrote to support two time about wanting a refund on a game. So I have a question how long does it take to review my em...
started by vorkersang7 14 hours ago
1 reply
35 views
Hello, I think my scenario is not very uncommon. I made a game in Unity that runs in browser. Unity doesn't support WebG...
started by Rafał Fundowicz 16 hours ago
20 views
No replies yet
i get this error to many times i try to get into itch.io what is this error exactly? i search on google and this is what...
started by SupremeStudio 17 hours ago
21 views
No replies yet
Hi, sorry to bother with another "game not indexed" thread, but as the title says, my game !WASD is not indexed even if...
started by sumas7 1 day ago
2 replies
41 views
QuestionContest/Jam
Hello favorite itch that allows us to distribute our game. We would like to consider your site for a contest ( I think i...
started by Ozecat Games 22 hours ago
13 views
No replies yet
Hello, is it possible do filter out adult games despite having uploaded one yourself? Since I uploaded a gorey GGJ-Game...
started by Timm638 1 day ago
2 replies
48 views
Im looking for the game where its a white haired girl who sneaks into someones house in the middle of the night and she...
started by ItzZen 6 days ago
1 reply
42 views
As the title says, just now I found out when I try to play my games, they keep opening in a new browser window. I don't...
started by PIE999 8 days ago
7 replies
224 views
I tried redoing the setup, downloading a new install off the site, adding both the main folder and the main app itself t...
started by Theo 2 days ago
6 replies
57 views
I would essentially like to swap the names of this account and another account I have. However, I know that itch has a f...
started by cinnimani 1 day ago
24 views
No replies yet
Hello friends, I recently finished my first game made with Godot and published it. This project took me about 2-3 months...
started by Zyrean 1 day ago
3 replies
38 views
Marketing is one of the important steps in game development witch many of us do the wrong way. In many social media plat...
started by SupremeStudio 1 day ago
2 replies
41 views
Well I don't know if it's every one who have the same problem but in itch when someone buy a game for $4 u get $2 for yo...
started by Tarique.1 2 days ago
4 replies
53 views
Hello, (Warning, NSFW content) Last week, I made a devlog with the major update tag. It’s visible here: https://kk2ove...
started by kk2oven 2 days ago
2 replies
40 views
Cómo le hago para actualizar una app?
started by Halloween666 3 days ago
4 replies
60 views
Hello everyone. I published a game here a month ago, and only now I realize that I haven't set up the licenses. I have n...
started by Hooldrafolk 2 days ago
5 replies
59 views
This is something I am asking out of both curiosity and future planning and consideration. I do not want to use YouTube'...
started by ARS 7 days ago
4 replies
78 views
Hello i'm not entirely new to game development but i consider myself to be amature level in terms of game development so...
started by HOUYOKI 4 days ago
6 replies
103 views
Hey guys, I finished uploading my game onto itch with HTML and everything works fine, but I don't want my game to be abl...
started by ashh12 2 days ago
19 views
No replies yet