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Questions & Support

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Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,880 topics · Next page
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Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 31 days ago
1,082 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
900 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,719 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,364 views
Like others, I have NSFW games that were set to free but still haven't been reindexed months later, and since Itch stopp...
started by S3 Digital 16 hours ago
2 replies
52 views
Having a strange issue where any Gif I try to post isn't being properly animated. I've tried to upload them on 2 diffire...
started by Phantom Cooper 24 days ago Last page
48 replies
2,608 views
Hi everyone, I recently uploaded my Godot 4.5 game to itch.io as an HTML5 build. The game itself runs fine, but when it...
started by JonathanPirone 8 hours ago
1 reply
29 views
I am creating a 4-tier "Pay per Play" option for corporate clients. Each tier has a bracket of how many Keys can be purc...
started by Stephanie Angelo 6 hours ago
2 replies
33 views
Hi, I'm a Canadian citizen and I'm having issues with my payouts and need to redo my Tax interview. So I started to do i...
started by Kyle Mercury 7 hours ago
18 views
No replies yet
ive noticed now for 2 days new gifs are not playing on this site any idea why
started by coa 23 days ago Last page
44 replies
1,596 views
Hello. I have read this instructions and have moved my games to the free mode more than 80 days ago . While waiting for...
started by 63bit Games 4 days ago
4 replies
115 views
My game https://rebelorian.itch.io/zero-gravity is submitted to the jam https://itch.io/jam/myindie-lvl6. It is publicly...
started by rebelorian 1 day ago
1 reply
39 views
About a year ago, I had an android phone. During that time, I can't remember how I did it, but I was downloading games o...
started by Karrow-Morrow 1 day ago
17 views
No replies yet
tried posting to a dev i follow, it says waiting for moderator approval... 3 days now WTF
started by lemii64 1 day ago
2 replies
52 views
I have no idea how to start the file, i've read everything there is to try and start the game but my laptop gives me no...
started by Strawberry_Puppy 1 day ago
1 reply
23 views
Dear itch.io Support Team, I am writing to report a persistent issue regarding the search visibility of all my projects...
started by kup 1 day ago
4 replies
46 views
One week ago I sent a support email to Itch support mail regarding the de-indexing of my game, which happened for some u...
started by Beckiovich 2 days ago
3 replies
83 views
Hi everyone, My game page on Itch.io has been placed under quarantine and is currently not being indexed. I’ve already...
started by Gore Gone Studio 4 days ago
5 replies
123 views
Hello Itch.io Support Team, I hope you're doing well. I published my game assets about 4 days ago, and last edited the p...
started by raffuser 2 days ago
1 reply
46 views
To the itch.io admins: Recently, you responded to my (now archived/unlisted) thread about the game Shuichi's Vore Advent...
started by Hawkpelt 4 days ago
1 reply
248 views
About 20 days ago, I disabled comments on my game's page because of spam. After that, my game disappeared from the index...
started by Phone Behind Bars 14 days ago
2 replies
301 views
I recently discovered that SubscribeStar can take years to validate accounts. This made me wonder if there are alternati...
started by Pandora Entertainment 2 days ago
23 views
No replies yet
Dear itch.io Support Team, I am checking in again about Support Ticket ID 308203 . It has been over 20 days and I receiv...
started by BakeKo 24 days ago
12 replies
307 views
Since my game was indexed, it has never appeared in the Most Recent tab. Logically, it should have, since I did everythi...
started by Skinny Rat Studio 2 days ago
6 replies
85 views