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Questions & Support

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9,726
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,726 topics · Next page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 94 days ago Last page
227 replies
16,630 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
812 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,797 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,205 views
Sometimes when I open a game made with Rpgmaker MV, I can't access my save files in the game, they exist in my files but...
started by Alteranium 38 minutes ago
13 views
No replies yet
Incredibox - Sprunki Colorshifted but swap.sb3
started by Hack_4 from YouTube 4 hours ago
2 replies
28 views
Hi. One of my games ( Forgotten Paradise ) got its page taken down because it had content that violated the rules here...
started by Void Star 6 days ago
5 replies
238 views
Do you not still support direct credit card payments? It seems like a lot of stuff available for sale can only be bought...
started by MrSandwichCookies5764 4 hours ago
12 views
No replies yet
Hi, my game is deindexed and I've made changes accordingly. I've emailed support on 28th Aug with ticket number...
started by SweetSome Studio 9 days ago
6 replies
165 views
QuestionSpam attacks
For some time now, I've been having to ban accounts that leave spam on my game's page, with links of dubious origin. Tod...
started by Melinda2424 5 days ago
3 replies
94 views
Hello, I’m reaching out here regarding a delayed payout (Payment ID: 196094). I submitted a support ticket (Ticket #...
started by LiveGameYouPlay 22 hours ago
3 replies
65 views
I have 2 payment which are in review like 35 days. Can someone help please. My IDs: #198220 #194992
started by Tinkel Studios 1 day ago
2 replies
67 views
My games are currently delisted for being awesomely adult, I decided to create demos of them. I was told FREE demos woul...
started by The Anax 1 day ago
15 replies
121 views
Hello, I'm Zachariah and I've started making games for almost 4 months. I made 4 games to this date. However my first ga...
started by Zachariah69 1 day ago
3 replies
63 views
For some reason, itch won't let me add any images. Be it for my profile pic. Banner or background, even to this post, th...
started by akaBoss 1 day ago
44 views
No replies yet
i have been trying to contact the support over the last 2 weeks, i never get any response or any help from them, i reall...
started by Combo Bomb Games 1 day ago
4 replies
94 views
I've been told by multiple people that when they try to download my TTRPG PDF's, Itch warns them my products are malware...
started by Sqeek McDohl 1 day ago
32 views
No replies yet
I can’t see my game page or creator page when I search for them. My game has a cover image, screenshots, a gameplay vi...
started by WarN Games 17 days ago
5 replies
197 views
Hello, First and foremost, I create adult games and I've got a few questions regarding that. I've had my games taken "of...
started by My Big Little Brother 1 day ago
4 replies
256 views
I would like to know what happened to this page? There are several games on sale, but they're no longer showing up there...
started by Feck 1 day ago
1 reply
43 views
I just bought rick dangerous on itch, using android phone, how exactly do I play/use the game. Do I need a pc to play it...
started by ZxSpectrumFan 2 days ago
5 replies
117 views
Hi, This is a question for a moderator: insofar as tagging and filtering is concerned, is there a difference between a g...
started by Scary Pixels 3 days ago
7 replies
253 views
Both of my games are currently de-indexed. I have notified support (306472) on Sept 1st but the issue persists (I waited...
started by OneTorch 2 days ago
1 reply
79 views
I contacted staff but am still awaiting a response. My ticket ID: (310595)
started by PopDoggy 2 days ago
1 reply
45 views