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Questions & Support

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Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,993 topics · Next page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
973 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 56 days ago
1,389 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,287 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,515 views
I'm a YouTube content creator, and I've always used Itchio as one of my main sources of content for my channel, always c...
started by Foca no Foco 9 days ago
7 replies
162 views
So, why hasn't my project been indexed for the keyword "dungeons" yet? I finished and published the project a long time...
started by paveloid1982 7 hours ago
1 reply
13 views
I have a credit-card connected to Itch, and I have been able to pay for games on this site in the past without a problem...
started by Jones_Bond 22 days ago
4 replies
240 views
i need help deleting this game that i regret getting and i cant delete it when i click delete in files it just takes a b...
started by Capoopp 14 hours ago
3 replies
41 views
Hello, My game has been Public for more than 7 days, but it still does not appear in itch.io search results or browsing...
started by Yehshua Corps 7 days ago
9 replies
157 views
My game page: https://shawnsvn.itch.io/tfs has been Quarantined for several days , which has cost significant damage to...
started by Shawn'sVN 20 hours ago
2 replies
33 views
I downloaded some games on my iPad but they’re just staying in files, can’t run the games. How to run downloaded gam...
started by Nhcert01 1 day ago
1 reply
31 views
There MUST be someone here that helps others with their projects. Its literally impossible that people make games, yet h...
started by DrTomorrow2025 1 day ago
4 replies
53 views
I'm not technically inclined so I'm not sure exactly how to describe this. I've had this issue with multiple games where...
started by zxlthx 3 days ago
5 replies
53 views
Hey, sometimes when I check my dashboard for activity, I'll find a lot of downloads, but when I mouse over the bar, it d...
started by Angie Nyx 1 day ago
1 reply
32 views
Hi, I published a game recently using Name Your Own Price . It shows “Indexed” on the dashboard, and it also appears...
started by DemirDe1 2 days ago
23 replies
194 views
I’m building a small HTML5 memory game called MemoriBak, and I want to make it more visually pleasing for players. The...
started by MemoriBak 1 day ago
1 reply
18 views
I've mentioned this before, where I had updated my game, but it wasn't showing up in the "Recent" tab. The answer I was...
started by Honey Queen Studios 29 days ago
13 replies
380 views
ive noticed now for 2 days new gifs are not playing on this site any idea why
started by coa 48 days ago Last page
52 replies
2,528 views
This is a strange problem in one of my previous accounts, I can publish works normally and can be indexed, but for some...
started by Old times dream 2 days ago
4 replies
50 views
I haven't got a reply for a long time months ago. What is the reason About support
started by Old times dream 2 days ago
24 views
No replies yet
I want to download Attack on Survey Corps for Android, but I got stuck in 352 mb always, why? Is there someone has same...
started by Emiyaya 2 days ago
3 replies
55 views
Initially, my game was unlisted because I wasn't ready for anyone to see it. But then playtesting started and I set it t...
started by Scary le Poo 4 days ago
8 replies
93 views
Hi, I've made a game in Unity version 6.2. I want this game to have unity's minimal webGL template so that when I embed...
started by Tyler Win 3 days ago
1 reply
37 views
Hi! I’m hoping someone here might have experience with this. I recently uploaded my first game to itch.io after workin...
started by Ivan wm 3 days ago
1 reply
90 views