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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

10,087 topics · Next page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
1,068 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 79 days ago
1,609 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games / jams not being visible on the site. Pleas...
started by No Time To Play Sep 17, 2024
10,824 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,647 views
Hi everyone! About a week ago I published a small game ( https://drhonny.itch.io/goodnightgirls ) but it still hasn’t...
started by DrHonny 3 days ago
7 replies
96 views
Я захотел поддержать автора «Casualties: Unknown», и оплатить игру, в итоге...
started by Zofy 2 hours ago
8 views
No replies yet
Unable to post/comment without admin approval. I actively post a comment whenever I finish a game or wish to support a d...
started by CriticalGoober 13 hours ago
2 replies
34 views
Hi, I'm experiencing a recurring issue when trying to access my creator page on Itch.io. It almost happens since a week...
started by TwoFaceGames 3 days ago
1 reply
61 views
Since two days ago suddenly all my posts need to be approved first by the moderator before they show up. This is not a n...
started by SasariRomanii 47 days ago
13 replies
459 views
Mods, I need help. I'm trying to play a game but it's not letting me play it after I unzip the file. I try double clicki...
started by CautiousCassie 14 hours ago
1 reply
16 views
I tried to search for it in Google, and asked AI, but yet I didn't understand. I mean, if you go to the front page, you...
started by TailsGameDev 21 hours ago
1 reply
32 views
i dont know why i can visit the website of itch only, once i try to log in client there will be a error code 9000 arise...
started by WonderY 17 hours ago
17 views
No replies yet
Hi everyone, I have a question regarding the Featured Game Jams page and possible issues with automated access. I run a...
started by Pentixel 22 hours ago
3 replies
48 views
Having a strange issue where any Gif I try to post isn't being properly animated. I've tried to upload them on 2 diffire...
started by Phantom Cooper 72 days ago Last page
63 replies
5,331 views
Hi, I created a game jam recently: https://itch.io/jam/travellers-jam and it's not showing up under my "hosted by" jam l...
started by Tokyo Frequency 21 hours ago
13 views
No replies yet
Here's a post talking extensively about this game. But in short, it was a visual novel made by a group of people/a Frenc...
started by Emooniri 5 days ago
5 replies
110 views
Here is the issue So... Out of nowhere i am getting this message, and all my comments are normal. And do not got against...
started by Trejon 35 days ago
6 replies
263 views
Hello, I'm having a problem with my account as I am no longer able to leave comments on any game page, started out of th...
started by scarybonz 2 days ago
2 replies
154 views
To preface, I know there is an option to download a game, but this question is more for web-based games. I am also aware...
started by phavoappdev 3 days ago
3 replies
54 views
hi, when viewing certain jam entry pages while not logged in, I'm seeing very large and obtrusive ads everywhere. The ad...
started by Laddo_d 15 days ago
13 replies
206 views
I created a gamejam that will start on December 13th, but it's not on the list of jams. Could someone please put in on t...
started by KLeyDev 3 days ago
1 reply
49 views
I’m into medieval fantasy and hentai, wouldn’t mind anything 18+ at all; actually would prefer. I’m just looking f...
started by witchfiend 3 days ago
29 views
No replies yet
Ive sold one of my page someone bought it, will I able to see my pages in search bar now?
started by charlesstupidd 3 days ago
1 reply
42 views
My gnome sidescroller is delisted, unsure why. Tim-Tim 2 "The Almighty Gnome" is currently delisted, you cant even find...
started by Spoonweaver 4 days ago
3 replies
69 views