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Questions & Support

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Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,311 topics · Next page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 26 days ago
1 reply
1,873 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
566 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
5,614 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,804 views
hello! I've made an Assetpack and I'm wondering how to improve my CTR. According to google, a good CTR should atleast be...
started by AddinSachen 42 minutes ago
7 views
No replies yet
Hello! I didn't find any information about this topic, so I'm asking here. Can I upload a game on itch that uses multipl...
started by brishao 11 hours ago
1 reply
25 views
Hello! Last week, on July 6th, I released a game, but as of today it still hasn't been indexed. I have a ticket...
started by Love's Heart 2 hours ago
11 views
No replies yet
Hello there, Throwing my hat into the ring of "My game hasn't been indexed yet!", as it's approaching 2 months since I p...
started by The Function Creep 1 day ago
4 replies
55 views
Hi everyone, We just published our game page on itch: https://hypermad.itch.io/shellstorm But its not indexed yet, since...
started by Hypermad 1 day ago
9 replies
101 views
Ticket ID: 289584 I recently changed this account's username so that I can use the old username for new account. Unfortu...
started by Deleted Account 1 day ago
25 views
No replies yet
Hi itch.io community, My name is Christian, and I’m the admin of the Level Up Game Jam 2025 . I’ve already emailed i...
started by Level Up (Game Dev Hub) 1 day ago
21 views
No replies yet
Are there any common mistakes people make? Also, what choice do you pick for the following options upon release using Fa...
started by Fancade Dude 2 days ago
26 views
No replies yet
Hey everyone, I’m a developer and have been publishing my game on Itch.io for a while now. With each major update, I i...
started by FluffyStudio 5 days ago
19 replies
191 views
Questioni need help
so on itchio i have 2 accs the first one is gevandrac_Blockman GO and the other Negative_Gevandrac. so Negative_Gevandra...
started by gevandrac 2 days ago
26 views
No replies yet
I'm considering removing my game from itch, but I SERIOUSLY do not want to screw any of my customers over.
started by SODABYTES 2 days ago
2 replies
62 views
I have posted a game on the site that runs in the browser, but there is no way to download it (that's what I wanted). Th...
started by 63bit Games 2 days ago
3 replies
47 views
Hello. My family wants to see the games I'm making, but I don't want to show them my main account for privacy reasons. W...
started by Dice 2 days ago
2 replies
61 views
Can someone explain why people can't download my 3d truck? It's my first time uploading here and I can't understand what...
started by mariaangelova1378 3 days ago
2 replies
45 views
Hello My HTML5 game is uploaded here and while I was coding it offline, I had the idea of 800x600 resolution. All the im...
started by iashu 3 days ago
52 views
No replies yet
Usually around this time there'd be a notification in our dashboard allowing us to pre set sale dates for the ItchIo sum...
started by Netherzapdos 3 days ago
26 views
No replies yet
HI, I've waited for about a week now after my game got flagged, I contacted support and was assured that it might be a f...
started by Redwolf Studios. 5 days ago
5 replies
76 views
I'm not sure why it's happening but for some reason when I fullscreen a Unity game on here and click the whole screen ge...
started by Bubbon 38 days ago
5 replies
199 views
Hello, is there any way to get an RSS feed of https://itch.io/my-feed ? -Jeff
started by jeffbernstein 7 days ago
1 reply
52 views
I just checked my dashboard and noticed that one of my pieces, the original version of The Wifwolves of the Plains Pack...
started by The Shadow Zone 5 days ago
4 replies
83 views